Now Hiring - Indigo Wild Aromatics - Customer Success Associate in Kansas City, MO

Full description of the position

Job Title: Customer Success Associate (50% Travel / 50% Office-Based Telesales) Location: Kansas City, MO Reports To: Director of Sales Operations and Customer Success Department: Sales Industry: Consumer Packaged Goods - Home & Body Care Employment Type: Full-Time

About Us

: At Indigo Wild we're redefining the way consumers experience home and body care through sustainably made, high-quality CPG products. Our mission is rooted in wellness, transparency, and creating exceptional everyday essentials that our customers can feel good about. As we continue to grow, we're looking for a passionate, results-driven Customer Success Associate to be a trusted partner to our wholesale clients and drive customer satisfaction and growth. Position

Overview

: The Customer Success Associate (CSA) plays a critical role in maintaining and expanding relationships with existing retail and distribution partners. This role is split 50/50 between traveling to visit accounts in person and conducting telesales from our office. You'll ensure client success, foster long-term partnerships, and drive sell-through by providing education, support, and strategic sales input.

Key Responsibilities

: Customer Success & Relationship Maintaining (50% Travel):

• Visit wholesale clients and distribution partners to strengthen relationships, assess in-store execution, and identify growth opportunities.
• Conduct on-site product training and brand education to ensure staff are equipped to promote and sell products effectively.
• Provide merchandising support and analyze retail performance to inform strategic recommendations.
• Attend industry trade shows and regional events to represent the brand and deepen client engagement. Telesales & Account Growth (50% Office-Based):
• Conduct outbound sales calls to existing clients to upsell products, introduce new SKUs, and support seasonal programs.
• Maintain regular check-ins via phone, email, and virtual meetings to monitor satisfaction and resolve issues.
• Develop sales plans tailored to each account and track sales performance against goals.
• Collaborate with internal teams (sales, marketing, logistics, product development) to align on client needs and opportunities.

Qualifications

:

• Some experience in customer success, account maintenance, or B2B sales.
• Strong interpersonal and communication skills; able to build rapport in person and remotely.
• Proven ability to drive account growth and meet or exceed sales targets.
• Self-starter with excellent organizational and time-management abilities.
• Ability to travel up to 50% (nationally).
• Experience using CRM tools (e.g., NetSuite HubSpot, Salesforce) to track client interactions and performance.
• Passion for clean, sustainable home and body care products is a plus.

Benefits

:

• Competitive base salary + commission
• Travel stipend and reimbursed expenses
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discount on all products
• Growth opportunities within a mission-driven company Job Type: Full-time Pay: $37,440.00 - $41,600.00 per year

Benefits

:

• Employee discount
• Life insurance

Compensation

Package:

• Yearly bonus Schedule:
• 8 hour shift
• Day shift
• Monday to Friday Experience:
• sales: 1 year (Preferred)
• telesales: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Microsoft Excel: 1 year (Required) Work Location: On the road