Now Hiring - Vantage Point Logistics (VPL) - Solutions Engineer - Pharmacy in Westerville, OH

Full description of the position

Who We Are At VPL we modernize clinical supply chains to support healthier patients. Our technology-driven solutions and consultative customer experience empower health systems and outpatient pharmacies to build smarter, more resilient supply chains. With over 700 hospitals and a 97 percent customer retention rate, we're trusted to deliver transparency, cost savings, and peace of mind. Who We 're Looking For VPL is seeking a dynamic and highly skilled Rx workflow engineer to join our team. This role combines deep expertise in hands-on pharmacy operations workflow knowledge with sales enablement to support our growing customer base. The ideal candidate is a technical and product expert with a customer-focused approach and a sales-driven mindset. You will work closely with Business Development, Customer Success, Product Management, and Development to demonstrate how VPL can meet the unique needs of our customers. What You'll Do Customer Engagement and Support: o Analyze and understand prospects' pharmacy operations to provide a unique perspective and informed guidance on logistics and last-mile delivery solutions. o Deliver world-class customer service and problem resolution skills at new and existing client sites. o Cultivate positive customer relationships by responding to inquiries in a collaborative, supportive, and professional manner. Solutions Engineering: o Act as a solutions engineer, demonstrating how VPL's products meet customer needs during the sales and implementation processes. o Partner closely with the Business Development team to travel to prospect pharmacies and showcase product capabilities. Collaboration and Internal Advocacy: o Work closely with internal teams, including Product Management, Development, Customer Success, and Marketing, to communicate customer and market requirements. o Contribute to the internal development of enablement tools, resources, and materials to support sales and customer success initiatives. Operational Expertise: o Leverage in-depth knowledge and experience with pharmacy operations and workflows. o Identify and adapt to innovative problem-solving strategies, showcasing a consultative and strategic approach to customer challenges. What You'll Bring * Proven experience in pharmacy operations workflows or related fields, with a strong understanding of industry tools and systems. * Mechanical Engineering background * Innovative problem solver with the ability to think strategically and adapt on the fly. * Strong collaboration skills, partnering effectively with sales, implementation, and cross-functional teams. * Solutions engineering expertise with a sales-driven mindset. * Excellent communication and interpersonal skills, demonstrating professionalism and customer focus. * Ability to travel to client sites as needed. * Prior experience in sales enablement, customer success, or a related role is preferred. * Familiarity with high volume conveyer based mail order and specialty pharmacy automation systems in addition to familiarity high volume pharmacy and infusion dispensing systems such as Epic, CareTend, and Pioneer.