Now Hiring - Caesars Entertainment Corporation - Inside Sales Executive in Las Vegas, NV

Full description of the position

KEY JOB FUNCTIONS : * Responsible for developing and maintaining coded player block through direct mail, email, telemarketing, and leveraging databases. * Actively participates in telephone solicitation and coordinates personalized direct mailings for assigned markets. * Ensures seamless hand off of guest pre-trip itinerary for flawless on property execution by VIP Hospitality Team. * Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. * Responds to and consistently meets the needs of coded customers. * Supports and cultivates new ideas and methods to deliver business solutions. * Identifies ways to increase efficiencies or improve product or service. * Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business. * Prepares project plans that aid in moving projects forward. * Must display strong knowledge of casino systems (LMS, CMS, SALESFORCE, EMS, SCHEDULER, TICKET SAGE, etc.) * Open to outside employees/ outside vendors shadowing and answering any pertinent department information. * Fully knowledgeable of all happenings on property and in market. * Demonstrate mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes. * Actively participate in all department and company initiatives to drive sales and revenue. * Demonstrate a willingness to teach, mentor, train and share information with the team. * Develops skills to handle increasingly complex matters. * Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. * Politely gives consistent, timely and accurate information and finds answer when unsure for customers as well as co-workers. * Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation. * Has the ability to multitask and prioritize in a fast-paced environment. EDUCATION and/or EXPERIENCE: * One to three years hospitality or sales experience (Experience with luxury brands preferred). * High School diploma or equivalent QUALIFICATIONS: * Ability to think independently in making decisions to maximize customer service experience and program profitability. * Ability to effectively manage time and perform multiple tasks simultaneously including assisting fellow Casino Sales Executives. * Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences. * Excellent interpersonal skills required. * Must have excellent oral and written communication skills. * Must be able to listen and respond to visual and aural cues. * Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business * Must be able to obtain a Nevada gaming license CRITICAL COMPETENCIES: Sales Excellence: Leveraging sales techniques to maximize performance Passion for Service: Internally motivated to graciously serve, delight and build player loyalty; as well as, service and assist co-workers. Drive: Harnessing energy and passion to excel Customer / Commercial / Market Awareness: Anticipating and listening to customer needs / looking outside our world Influence: Engaging and assisting others to succeed Professional Excellence: Applied functional / business knowledge; professionalism, composure, effectiveness WORK ENVIRONMENT : * Must have manual dexterity and coordination to operate office equipment to include but not limited to: 10 key adding machine, PC computers, telephone/headset, fax machine, photocopy machine. * Must be able to work in moderate to loud noise conditions. * Must be able to make telephone calls for extended periods (minimum 70+ calls/day) * Must be able to lift up to 15 pounds. * Must be able to move in and around the Casino/Hotel/Mall areas. * Must be able to tolerate areas containing second hand smoke. * Must be able to work, for long periods of time, under fluorescent lighting. * Must be able to work at a desk, for the majority of the day, in a seated position. * Must be able to spend the majority of the day working off computer monitors and operating a keyboard. * Although the majority of position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one's feet for long periods of time, and/or walk for long distances. * Must be able to travel as needed.