Now Hiring - Ken Grody Ford - Professional Services Business Development Agent in Carlsbad, CA

Full description of the position

Job Description: Business Development Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. BDC Agents work directly with Sales Staff, and Managers with accuracy and efficiency. Responsibilities * Manage incoming/ outbound calls * Schedule appointments for Sales Team * Identify and assess customers' needs to achieve satisfaction * Build sustainable relationships and trust with customer accounts through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Meet personal/customer service team sales targets and call handling quotas * Keep records of customer interactions, process customer accounts and file documents * Follow communication procedures, guidelines and policies Skills * Bi Lingual * Phone etiquette skills * Strong phone contact handling skills and active listening * Familiarity with CRM systems and practices * Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Professional development assistance * Vision insurance Schedule: * 8 hour shift * Holidays * Overtime * Weekends as needed Supplemental Pay: * Bonus opportunities Experience: * Customer Service: 1 year (Required) Language: * English (Required) * Spanish (Required) License/Certification: * CDL (Required) Shift availability: * Day Shift (Preferred) * Night Shift (Preferred) Ability to Commute: * Carlsbad, CA 92008 (Required) Work Location: In person