Now Hiring - Espy Lumber Company - Inside Sales Coordinator in Hilton Head Island, SC

Full description of the position

Objective: Successfully and efficiently provide inside sales support and coordination throughout the order process to ensure a positive customer experience.

• Summary: Responsible for quoting, purchasing, and order tracking for assigned accounts and outside sales employees.
• Primary Job

Duties

:

• Timely and accurate preparation of quotes, purchase orders, and vendor order tracking on lumber and building supply products.
• Provide technical support to Outside Sales Representatives, Contractors, and Homeowners.
• Conduct root-cause analysis when there are discrepancies with quotes versus received goods.
• Process returns to vendors (RTVs)/boneyards.
• Timely and accurately process quotes to bids in system
• Respond to requests about status of orders
• Provide exemplary customer service experience at all times
• Source and purchase special order products, as needed
• Maintain job files and track job progresses
• Accurately and timely process all "credit due" and material returns requests
• Promptly handle incoming customer requests
• Promptly communicate any delays and/or backorders to customers and outside salesman
• Function as an effective liaison between ESPY and its customers
• Assist outside salespersons as directed
• Promote the Company's Mission, Vision, and Values at all times.
• Maintain personal integrity and a high level of professionalism with internal and external customers at all times

Requirements

:

• Prior experience in the building supply or construction industry
• Highly motivated self-starter who shows initiative and a drive for excellence
• Ability to work a flexible schedule including overtime if needed
• Proficient in MS Excel and Point of Sale systems