Now Hiring - Inverters R US Corp - Customer Service & Inbound Sales Associate in Reno, NV

Full description of the position

Inc. Magazine recently ranked us as the fasted growing private company in Reno and 4th in Nevada. If you have interest in solar powered RV/van systems, you will LOVE this position! Inverters R Us/Spartan Power Position Description - Customer Service & Inbound Sales Associate Supervisor: Sales Supervisor Job Description: Customer Service & Inbound Sales Associate Duties: Answer phones and emails and attend to customer needs and questions. Resolve customer issues as necessary. Instruct customers on their purchase options and assist in placing orders. Knowledge, Skills and Abilities: * Must have patience and the ability to listen attentively. * Must be tactful, polite, and use positive language. * Must display a positive attitude and be people-oriented. * Must possess excellent communication skills. * Must be able to identify customers' issues and problem-solve using analytical thinking. * Must possess good organizational skills and the ability to work under pressure. * Must be a self-starter and must be proficient in Microsoft Office skills. * Process orders through completion including shipping and tracking. * Must possess or be able to learn technical knowledge for power sources (inverters, batteries, etc.) * Must be able to handle busy phones on daily basis. * Must have skills and tact to develop and maintain positive customer relationships. * Must check emails and voice mails throughout the day for customer messages and call back customers as needed * Coordinate with supervisor any customer needs, issues, sales, etc. * Attend regular staff and production meetings as needed. * Must be willing to learn and continuously improve through feedback and on-the-job training. * Other duties as assigned within scope of job abilities and skills and for training purposes Education and Experience: High school graduate. Associates or bachelors degree helpful. Customer Service experience with heavy phones is a plus. Knowledge of power sources helpful. Experience with NetSuite helpful. Environmental/ Working Conditions Office environment with attached warehouse. Will need to periodically interact with associates in the warehouse. Duties : The main responsibilities in this role will be both independent and at times working with others to solve issues. Your main focus will be answering basic questions, directing callers to the correct team member for complex matters, and assisting customers in placing orders. Ensure each order has the correct products being shipped. Answering calls: Our phone lines are active from 8:00 am-4:00 pm PST. Our company offers a variety of products and most callers will have some questions as to why or which brand to choose. Answer with a polite attitude and be willing to say "Let me find out for you" if you don't know the answer with certainty. We are not in the business of just making a sale. We want every order to fit what our customer needs. Once products are selected, you will assist customers through checkout by collecting the billing and shipping information. Often the customers will only need an answer to a question and they will place the order themselves online. Processing orders: Through our systems you will be able to make notes, see past orders, and finish an order's progression from inception to completion. About Us: We are a rapidly growing team-based company in Reno. Since our founding in 2003 we have excelled in product quality and service. With this momentum, we are looking for a new team member to ensure we continue to provide our customers with the best service and guidance available. Our most common customers include: DIYers, van-life builders, adventure- seekers exploring the states in RV's, sailboat operators, and off-grid vacation homes/cabins. We also provide sustainable and reliable backup energy sources for those who often experience power outages. We help people power their equipment to keep them in contact with loved ones, operate medical appliances, etc. Inverters R Us/Spartan Power supplying power to the people for over 15 years. Full-time (40 hours per week) 7:30 am - 4:00 pm PST Paid-time-off (PTO) available (96 hours per year) 2 Job Type: Full-time Pay: $20.00 - $24.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday * No nights Work Location: In person