Now Hiring - Lakeside International Trucks - Inside Parts Sales Representative in Madison, WI

Full description of the position

OVERVIEW This developmental role is responsible for assisting in the scheduling repairs, assigning jobs, monitoring progress and providing excellent customer service. Under the supervision of the Service team, communicate with customers frequently on progress or issues uncovered; present additional work as needed and convey expected completion time frame. Responsible for maintaining service records and presenting in a professional manner. RESPONSIBILITIES: Schedule maintenance work and advise customer of completion time Assign maintenance work and track progress Handle customer inquiries regarding service work and parts requests Enter labor charges on repair orders and assure accuracy of repair order information Assist in overall warranty process, ensure proper procedures are followed and coding of repair orders Promote specials and promotions; suggest associated service work and offer other dealerships services as appropriate, i.e. truck rental Determine parts availability, price information and document as necessary Provide parts to customers from stock, procuring locally or creating parts order as directed Build relationships and provide quality customer service with a sense of urgency Any other assigned duties delegated by Manager QUALIFICATIONS: Knowledge of customer maintenance needs Mechanical aptitude required Ability to thrive in a fast-paced environment Ability to relate to customers in a positive and professional manner Working knowledge of dealer systems The ability to identify priorities and plan accordingly to meet deadlines and prepare for potential contingencies Communicates information in a direct, concise, and unambiguous manner to ensure messages are fully and accurately understood Presents a high level of attention to all the work that is produced. Must continually strive to improve their quality of performance The ability to operate under high pressure situations and maintain self- composure in the face of challenging circumstances Possesses exceptional organizational, multi-tasking, and time management skills PERSONAL QUALITIES AND CRITICAL COMPETENCIES: * Excellent communication and interpersonal skills; ability to build and maintain customer relationships. * Ability to lead by example, providing guidance and support to team members while maintaining high standards of customer service. * Strong attention to detail, ensuring accuracy in all transactions and inventory management. * High level of initiative, with a proactive approach to identifying and resolving issues. * Demonstrated ability to manage multiple tasks effectively in a fast-paced environment. * A commitment to continuous learning and improvement, both personally and within the department. * Must be able to prioritize company goals and work as part of a team to achieve shared objectives. * Fast-paced dealership environment with a focus on customer satisfaction and operational efficiency. * Ability to work independently as well as collaborate with Assistant Parts Manager and team members. LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER Job Type: Full-time Pay: $18.00 - $25.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Health savings account * Life insurance * Paid time off * Referral program * Vision insurance Schedule: * Day shift * Monday to Friday Application Question(s): * Our immediate need is mid-shift, 11:00am-7:30pm. Are you able to work this shift? Experience: * Parts Sales: 3 years (Required) * Heavy Truck parts: 3 years (Required) * Truck parts knowledge: 3 years (Required) * Mechanical knowledge: 3 years (Required) Ability to Relocate: * Madison, WI 53704: Relocate before starting work (Required) Work Location: In person