Now Hiring - Coastal Hyundai - BDC Assistant/Rep in Melbourne, FL

Full description of the position

About Us

At Coastal Hyundai, we pride ourselves on delivering exceptional customer service and a wide selection of quality vehicles. We are a forward-thinking automotive dealership seeking a motivated and customer-focused Business Development Center Representative (BDC) to help drive our sales growth by building strong relationships and generating new opportunities.

Job Summary

The Business Development Representative is responsible for managing inbound and outbound leads, setting appointments, and supporting the sales team by nurturing prospective and existing customers. You'll play a critical role in the dealership's success by ensuring a seamless and positive customer experience.

Key Responsibilities

• Handle inbound phone calls, internet inquiries, and email leads in a timely and professional manner.
• Proactively reach out to prospective customers to schedule showroom appointments.
• Follow up with past customers to generate repeat business and referrals.
• Maintain detailed records of customer interactions in the CRM system.
• Collaborate with the sales department to ensure smooth hand offs and excellent customer service.
• Assist in developing marketing and lead generation campaigns as needed.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Previous customer service, sales, or call center experience (automotive industry a plus).
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office and CRM software (e.g., VinSolutions, DriveCentric, or similar).
• Self-motivated, positive attitude, and a team player.
• Bilingual skills a plus. Why Join Us?
• Competitive base pay plus commission or performance bonuses.
• Opportunities for advancement within a growing dealership.
• Ongoing training and development.
• Friendly and supportive team environment. Ready to Drive Your Career Forward? Apply today and become part of a dynamic team where your passion for people and cars can truly make an impact!