Now Hiring - Grand Cru Liquid Assets LLC - Wine Sales Assistant in Carlsbad, CA

Full description of the position

Job Title: Wine Sales Assistant Location: Carlsbad, CA (In Person) Job Type: Full-time (8:30 AM-5 PM) Reports To: Manager of Operations and Logistics Position Summary: We are seeking a motivated and detail-oriented Wine Sales Assistant to support our sales team by providing exceptional service and helping drive sales growth. The ideal candidate has a passion for fine wine, strong communication skills, and the ability to manage multiple administrative and customer-facing tasks efficiently and professionally. For individuals looking to build a career in the fine wine industry, this position provides a strong foundation with potential for advancement. Key Responsibilities: * Client Relations & Communication: * Answer inbound phone calls and assist customers with questions related to wine selections, orders, and general inquiries. * Support the creation and distribution of tracking emails for shipped orders. * Occasionally assist with generating and managing shipping labels, particularly during peak seasons. * Prospecting & Sales Support: * Monitor and follow up on first-time customer website orders. * Assist with outbound prospecting emails to track customer engagement and follow up on interest. * Administrative & Data Management: * Keep wine ratings and product data current in Fishbowl (Inventory Management System). * Maintain and clean up part numbers in Fishbowl. * Wine Expertise: * Demonstrate a strong interest in expanding wine knowledge, including varietals, regions, vintages, and tasting profiles. * Stay informed on new arrivals, critical scores, and industry trends to better support the sales team and clients. Qualifications: * Previous experience in a sales support, administrative, or customer service role preferred. * College degree preferred. * Familiarity with luxury wine and the wine industry is highly desirable. * WSET certification or similar wine education is preferred. * Strong organizational skills and attention to detail. * Excellent written and verbal communication skills. * Proficiency in CRM systems, databases, and inventory software (Fishbowl and HubSpot experience is a plus). * Proficiency with Microsoft Office Programs. * Ability to multitask and work independently in a fast-paced environment. Compensation: Pay: Starting at $27/Hour (Paid twice monthly) ~ $56,160 per year Benefits: * 8 Paid Holidays, plus 2 Floating Holidays (Effective Immediately) * 10 days Personal Time Off (PTO), accured semi-monthly, no waiting period * Health Insurance, Vision & Dental Insurance, (effective after 30-day waiting period) * 401K with Safe Harbor (after 1 year) / Profit Sharing (Vesting) * Quarterly Bonus - Discretionary, based on performance Conclusion: The right candidate will have a seamless transition into our company culture with our existing team. Professionalism, kindness, a growth-mindset, and a team player are all attributes of a strong candidate. Passing Drug Screening and Background Check is Required Job Type: Full-time Pay: From $27.00 per hour Expected hours: No less than 40 per week Benefits: * 401(k) * Dental insurance * Health insurance * Opportunities for advancement * Paid parental leave * Paid time off * Vision insurance Compensation Package: * Holiday pay * Hourly pay * Overtime pay * Profit sharing * Quarterly bonus Schedule: * 8 hour shift * Day shift * Monday to Friday * No weekends Application Question(s): * Do you have any wine certifications (e.g., WSET, Court of Master Sommeliers, etc.)? If so, please state them. * Are you willing to undergo a background check, in accordance with local law/regulations, yes or no? * Are you willing to undergo a drug test, in accordance with local law/regulations, yes or no? * How many years of work experience do you have with Microsoft Office? * Are you comfortable working in an on-site setting? Education: * Bachelor's (Preferred) Experience: * Customer service: 2 years (Preferred) * Wine industry: 2 years (Preferred) Language: * English (Required) Shift availability: * Day Shift (Required) Ability to Commute: * Carlsbad, CA 92009 (Required) Work Location: In person