Now Hiring - Right at Home, Inc. - Community Liaison in Wilmington, NC

Full description of the position

Job Summary Right at Home In-Home Care and Assistance, a provider of non-medical assistance in the home, is seeking a motivated, outgoing Community Liaison to join our team. The Community Liaison role combines outside sales and marketing activity, client care, and employee engagement to accomplish the Company mission, "To improve the quality of life for those we serve." The primary sales and marketing role of the Community Liaison is to promote Right at Home in the community and create a positive identity for the Company through personal visits and marketing materials. Marketing activity drives growth for the company and provides job opportunities for caregivers as well as increasing access to high quality care in our community. Here's why you want to join our team as Community Liaison: Because we're a wonderful organization to be part of! Our caregivers say we feel like family. Our clients say we feel like family. We get to do really MEANINGFUL work every day. We get to be a part of our clients' lives at a time when they will always remember us, and we get to have a positive impact on their quality of life. We are an award-winning agency: Employer of Choice, Provider of Choice, Leader in Excellence, Ranked 50th out of the Top 100 Agencies in the nation by Home Care Pulse, Caring.com Super Star, Right at Home National Brand Ambassador Award Winner, Nationally-certified Great Place to Work. Access to Aflac and Globe Life benefits programs COMPENSATION * Salary plus commission * Bonus based on performance * Mileage reimbursement ESSENTIAL FUNCTIONS RE: MARKETING: The Community Liaison will... * Represent Right at Home in the community by building positive, professional relationships with referral sources and other industry leaders. * Pre-plan weekly sales activities to include in-person visits as well as providing marketing and promotional materials. * Set sales goals and measure results. * Maintain written documentation relating to sales activity. * Create and develop promotional materials as needed. * Identify new service opportunities and sales potential. * Maintain an up-to-date competitive file including charge and bill rates. * Meets regularly with the Agency President to report on sales activity, goals, and opportunities. ESSENTIAL FUNCTIONS RE: CLIENT CARE: The Community Liaison will... * Conduct client/family consultations to determine client needs. * Assist client/family with completing admissions documentation at start of care. * Work with agency administrators to ensure a good client/caregiver match. * Engage in consistent follow-up with clients, families, and caregivers to ensure care plan meets client needs. * Identify and report opportunities to improve the client experience. ESSENTIAL FUNCTIONS RE: OPERATIONS: The Community Liaison will... * Minimize caregiver and client turnover through effective communication and relationship building. * Maintain complete, accurate and timely records in the Company's CRM system. * Maintains compliance with all applicable laws and regulations and agency policies and procedures. * Participate in the Company's Quality Assurance program and evaluation. * Respond to all calls from clients, caregivers or Right at Home administrators in a timely manner and with a sense of urgency. NON-ESSENTIAL FUNCTIONS: * Other duties assigned by the Agency Director. QUALIFICATIONS: * 2 years of healthcare marketing preferred. * Knowledge of geriatrics preferred but not required. * Strong communication and interpersonal skills, including the ability to maintain calm in potentially stressful/emergent situations. * Excellent organizational skills and time management. Ability to set priorities and complete goals. * Ability to work well with a small team. * Licensed driver with automobile insured in accordance with state and/or agency requirements and in good repair. Must have reliable transportation as job requires visiting clients in their homes and visiting referral sources in the community. * Proficient in preparing and proof-reading correspondence and forms. * Ability to operate office equipment, including but not limited to computers, printers, fax, copier, etc. Knowledge of common office practices. WORKING ENVIRONMENT: * Works primarily outside of the office, with regular local travel required for conducting client visits, as well as networking with referral sources and partner providers in the area. Experience - Strong leadership skills to guide community initiatives effectively - Experience in supervising teams or volunteers - Knowledge of addiction counseling or social work is beneficial - Proficiency in volunteer management and program development - Ability to market programs effectively within the community - Familiarity with social media management for outreach purposes Job Type: Full-time Pay: From $55,000.00 per year Benefits: * Flexible schedule * Paid time off Schedule: * Day shift * Evenings as needed Application Question(s): * What interests you about our Community Liaison position? * Please describe any volunteer work that you have been involved in. Experience: * Healthcare: 1 year (Preferred) * Sales and Marketing: 2 years (Required) Ability to Commute: * Wilmington, NC 28403 (Required) Ability to Relocate: * Wilmington, NC 28403: Relocate before starting work (Required) Work Location: In person