Now Hiring - Forum Plastics LLC - Client Services Representative (Full-time) in Waterbury, CT

Full description of the position

• All general order entry duties; enter and maintain customer purchase orders in CRM
• Provide timely feedback to customers regarding order status, shipping methods, expedites, etc.
• Maintain a clean, safe and orderly work place
• Communicate and follow up on routine matters with internal departments
• Prepare customer certs/packing slips for Engineering orders
• Maintain sales orders/part files and records, including technical drawings
• Process order acknowledgements
• Answer phones, greet guests
• Other duties as assigned
• High school graduate or equivalent with 3 - 5 years Customer Service in manufacturing environment
• No Call Center Only Experience, Please
• Demonstrated ability using Microsoft Office products
• Ability to read title blocks on drawings/revisions
• 1-2 years Technical Customer Service/Document Control a plus
• Excellent communication skills, organized and detail oriented
• Ability to multi-task, prioritize and manage time effectively
• Must work well under pressure with a positive attitude
• Must have a strong sense of responsibility
• Dependable and trustworthy person Benefit Conditions:
• Waiting period may apply
• Only full-time employees eligible Job

Duties

:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested Communication method(s) used:
• Email
• Phone Work environment:
• Office Work Remotely
• No Job Type: Full-time Pay: $17.00 - $20.00 per hour

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance Schedule:
• Day shift
• Monday to Friday Application Question(s):
• Do you have Customer Service/Inside Sales Experience in a Manufacturing Setting? Experience:
• Manufacturing Customer Service: 1 year (Required) Ability to Commute:
• Waterbury, CT 06705 (Required) Ability to Relocate:
• Waterbury, CT 06705: Relocate before starting work (Required) Work Location: In person