Now Hiring - Pacific Aero Tech Inc - Customer Account Specialist in Kent, WA

Full description of the position

The Customer Service Representative will manage assigned customer accounts and will help Pacific Aero Tech maintain its unparalleled industry reputation by directly interfacing with the customers to meet their needs and provide quick solutions to customer inquiries. The Customer Service Representative's excellent analytical and communication skills will be front and center in these efforts. We are currently looking for an experienced Customer Service Representative with inside sales background. Essential Tasks/Duties: * Interface as point of contact for the customer, utilizing effective judgment to coordinate customer needs with other departments. * Actively assist with resolutions by investigating problems, identifying possible solutions, and recommendations. * Respond to customer inquiries and escalate issues as needed. * Develop long-term customer relations. * Generate and submit quotes to the customer based on shop findings, customer requirement, product inventory, labor, and company pricing policies. * Communicate inspection documents in customer-appropriate language. * Process approvals, verifying customer pricing and delivery dates. * Process a variety of documents (work orders, purchase orders, invoices) for data entry using an ERP system such as Pentagon 2000SQL software. * Other duties as assigned. Competitive wages with excellent benefit package including: * Health, Dental, Vision, Life & AD & D Insurance * Paid Time Off (PTO) 128 hours starting the 1st year * Paid Holidays 72 hours per year * 401k program with employer matches up to 4% * Discretionary Bonus Program Job Type: Full-time Pay: $24.00 - $27.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * Day shift Ability to Relocate: * Kent, WA 98032: Relocate before starting work (Required) Work Location: In person