Now Hiring - Blu Perspective - Customer Service Representative – Inside Sales & Technical Support $20 - $23 / Hour! in Kalamazoo, MI

Full description of the position

Job Title - Customer Service Representative - Inside Sales & Technical Support Overview: We're looking for a proactive, technically-savvy Customer Service Representative who thrives in a customer-facing role that blends outside sales support with hands-on technical assistance. This position plays a critical role in building strong relationships with dealers, end users, and distribution partners by delivering world-class service, guiding product selection, and ensuring proper installation and troubleshooting. Key Responsibilities: - Serve as the first point of contact for B2B and B2C customer inquiries related to product selection, performance, compatibility, and troubleshooting. - Support outside sales efforts by engaging with existing and potential customers to understand needs, provide solutions, and ensure satisfaction. - Conduct follow-up outreach on quotes, open opportunities, and dealer support issues. - Assist with onboarding and training of new dealers and distributors, including technical product walkthroughs and basic setup instruction. - Document all interactions in CRM to track customer needs, technical concerns, and follow-up actions. - Collaborate with sales, engineering, and fulfillment teams to ensure timely and accurate order delivery and issue resolution. - Attend trade shows and customer visits as needed to support field sales activities and technical demonstrations. Qualifications: - 2+ years in customer service, technical support, or outside sales-- preferably in a manufacturing, water filtration, or technical product environment. - Strong verbal and written communication skills with an ability to explain complex concepts clearly. - Experience with CRM platforms (e.g., HubSpot, Salesforce) is a plus. - Ability to travel occasionally to support sales and trade events. - Self-starter with a passion for helping customers and solving problems. Preferred Skills: - Basic understanding of plumbing, water filtration systems, or RV/Marine products. - Bilingual abilities a plus. - Comfortable in both phone and in-person customer interactions. - Computer knowledge, - Microsoft suite knowledge - Typing ability Why Join Us: - Be part of a fast-growing, innovation-driven company. - Work with a passionate team that values craftsmanship, customer experience, and sustainability. - Competitive pay, benefits, and growth potential. Job Type: Full-time Pay: $20.00 - $23.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Ability to Commute: Kalamazoo, MI 49009 (Required) Job Type: Full-time Pay: $20.00 - $23.00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift * Day shift Ability to Commute: * Kalamazoo, MI 49009 (Required) Ability to Relocate: * Kalamazoo, MI 49009: Relocate before starting work (Required) Work Location: In person