Now Hiring - Scenthound Carmel Valley - Front Desk Sales Associate/Manager in Training in San Diego, CA

Full description of the position

Who We Are: Located in , Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog's overall health and wellness, not only haircuts! Our membership- based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we'd love to hear from you! Perks and

Benefits

:

• Competitive hourly base pay, plus tips; sales bonuses
• Total

Compensation

- $23-30/hr.

• Base pay is $18- $21 an hour.
• Can expect $5.00-$6.00 additional per hour based on tips
• Opportunity for commissions incentives
• Direct career growth path to Management positions (Asst. Manager,/Manager) and additional options
• Merit-based pay increases
• Complimentary service membership About the Position: The Sales & Front Desk Associate plays a pivotal role at Scenthound, driving membership sales and revenue growth while ensuring an exceptional customer experience. This position is ideal for individuals who thrive in a sales-driven environment , excel at customer engagement, and are passionate about dog health and wellness. This position requires:
• Proven sales experience with a track record of meeting or exceeding sales targets.
• Customer service experience (retail, hospitality, or related industry).
• Comfort working with dogs and educating customers on pet health.
• Proficiency in basic technology and POS systems.
• Reliable transportation and willingness to work in a smoke-free environment. Who We Are Looking For: We're seeking a results-driven sales professional with strong customer service skills who is motivated to grow within our company. An ideal candidate is:
• Confident and persuasive in selling services and memberships.
• A strong communicator who can build relationships and educate dog parents on wellness.
• Goal-oriented and self-motivated , always looking for opportunities to drive revenue.
• Comfortable handling objections and finding solutions that meet customer needs.
• Detail-oriented and organized , managing appointments and customer profiles efficiently.
• Able to work independently while also collaborating as part of a dynamic team. Tasks:
• Drive membership sales by educating dog parents on the benefits of routine wellness care.
• Proactively engage customers to promote memberships, service add-ons, and retail products.
• Develop and follow up on leads , converting potential customers into loyal members.
• Achieve and exceed sales goals , including key performance indicators (KPIs) such as average ticket price and rebook ratios.
• Maintain expert knowledge of Scenthound services and retail products to effectively communicate value to customers.
• Handle front desk operations , including answering phone calls, scheduling appointments, and managing customer records.
• Process transactions , manage the cash drawer, and ensure accurate financial reporting.
• Deliver an exceptional customer experience , addressing concerns, overcoming objections, and ensuring customer satisfaction.
• Collaborate with the team to maintain a clean, welcoming, and professional environment. Skills and Abilities:
• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards Job Types: Full-time, Part-time Pay: $23.00 - $30.00 per hour Expected hours: 16 - 40 per week

Benefits

:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off Shift:
• 4 hour shift
• 8 hour shift Ability to Commute:
• San Diego, CA 92130 (Required) Ability to Relocate:
• San Diego, CA 92130: Relocate before starting work (Preferred) Work Location: In person