Now Hiring - Lawrence Air Systems, Inc. - Sales/Marketing Coordinator in Seekonk, MA

Full description of the position

Company Overview Lawrence Air Systems, Inc. is a premier provider of heating, ventilation, and air conditioning services in Rhode Island and South Eastern Massachusetts. Founded in 1973, our family-owned business has built a reputation for quality service through dedication to client satisfaction and a commitment to excellence. Come join our team and be a part of something unlike any other. Summary/Objective The basic function of the Sales & Marketing Coordinator is to provide exceptional customer service to our clients who are seeking sales, estimate and installation information. The Sales & Marketing Coordinator will be responsible for scheduling appointments in coordination with the System Design team, and then guiding clients through the installation process, ensuring timely communication and collaboration between sales and install to guarantee successful project completion and client satisfaction. Additionally, this role will support marketing initiatives by assisting in the creation and distribution of promotional materials, helping with customer outreach, and contributing to the development of marketing strategies to drive business growth. Primary Functions * Answer client calls inquiring about sales and new projects * Management of System Design schedule to ensure efficiency * Process and prioritize incoming leads using team-based software * Communicate with clients about and register equipment for rebates and/or warranties * Create and deliver client welcome folders * Marketing program maintenance, tracking and reporting * System Design commission reporting * Stay up to date on all company sales promotions, pricing and state rebate specifications * Capture feedback, reviews and testimonials upon project completion * Client thank you gift program management * Smoothly transition clients from installation process to maintenance program * Schedule HVAC checks and start-up's with clients * Shared CSR responsibilities with other office staff (maintaining positive, empathic and professional attitude, prompt responses for client inquires, proper client communication, ensure team and client satisfaction) Secondary Functions * Communicate System Designer scheduling parameters with all office staff * Assist with coordinating installation manager, supervisor and technician schedules * Facilitate company marketing initiatives as advised by the Marketing Manager (marketing campaigns focused on lead generation, LSA, social media, website management, Google Analytics, and other digital initiatives) * Acquisition and maintaining department supplies * Print and mail client correspondence * Obtain equipment pricing from vendors * Submittal of manufacturer co-op funds and tracking * Service Tech lead reporting * Assist with scheduling home/equipment inspections * Assist with scheduling Install warranty calls directly with the Service Manager Other tasks as requested by management and ownership Supervisory Responsibility This position has no supervisory responsibility. Work Environment The requirements of this position involve participation in an office setting. Conditions The Sales & Marketing Coordinator will be held accountable to communicate daily with clients and employees from all departments and is expected to uphold a high standard of professionalism. Any/all interactions within the company and on company grounds should always adhere to the core values of Lawrence Air Systems, Inc. Proper presentation is required. Workday attire should resemble a business casual style. Please refer to the LAS handbook for attire specifications. The physical demands for this position are light. Must be able to occasionally lift delivered equipment and/or parts 30 pounds or less. Position Type/Expected Hours of Work The Sales & Marketing Coordinator position will provide a 40-hour work week with the option of seasonal available overtime. Office business hours are Monday through Friday, 8:00am- 4:00pm. This position will require attendance during those hours with the understanding that timeliness is critical to daily preperation. Dedicated attendance is necessary to uphold position responsibilities and to provide proper support to team members. Travel This position requires no use of company vehicles. Work Authorization/Security Clearance (if applicable) Employee must be authorized to work in the United States. Other Duties Please note, this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Job Type: Full-time Pay: $52,000.00 - $80,000.00 per year Benefits: * 401(k) matching * Dental insurance * Health insurance * Paid time off * Parental leave * Vision insurance Compensation Package: * Bonus opportunities Schedule: * 8 hour shift * Day shift * Monday to Friday Ability to Commute: * Seekonk, MA 02771 (Required) Ability to Relocate: * Seekonk, MA 02771: Relocate before starting work (Required) Work Location: In person