Now Hiring - Melbourne Flight Training - Retail Sales Associate in Melbourne, FL

Full description of the position

At Fallon Pilot Shop we believe in ensuring customer satisfaction through our dedication and commitment to excellence. Whether our customer is a pilot, mechanic, or an aviation enthusiast, we understand that aviation is more than just a hobby or career, it is a passion. Join us in our continuing goal of providing the exceptional service that keeps customers returning to Fallon Pilot Shop for all their aviation product needs.

• DESCRIPTION
• Customer Service
• Order Fulfillment
• Processing Returns
• Stocking Storefront
• Merchandising Successful candidates with Retail and General Aviation experience will be asked to offer our customers a wide range of aviation products. Additional responsibilities will include receiving returns, stocking store, and shipping merchandise. Also responsible for providing excellent customer service for in- store customers.
• RESPONSIBILITIES
• Welcome customers with a greeting; offering sales assistance.
• Direct customers by escorting them to racks and counters; suggesting items based on the customer's needs.
• Help customers make selections by building customer confidence: offering suggestions and opinions.
• Document sale by creating or updating customer order records and processing payments.
• Keep clientele informed by notifying them about future merchandise of potential interest.
• Assist customers with returns, exchanges, and technical questions regarding products.
• Respond to customer queries promptly and professionally.
• Continually build product knowledge and stay informed on industry changes to better assist customers.
• Provide excellent service and ensure customer satisfaction by exceeding expectations.
• Perform a variety of fulfillment duties such as pulling customer orders, packing/assembling orders, labeling boxes.
• Verify quantity, weight, and conformance of materials to stated identifications.
• Verify outbound orders for accuracy and completeness, such as matching shipping label with invoice number and matching items with their SKUs.
• Process packing sheets and other documents.
• Assist in Inventory Audits.
• Packaging products which may include, but is not limited to, labeling, assembling boxes, boxing, sorting, etc.
• Maintaining efficiency standards.
• Review products for quality.
• Cleaning tasks as assigned.
• Contribute to team effort by accomplishing related tasks as needed.
• SKILLS & REQUIREMENTS
• 1 year of General Aviation experience strongly preferred.
• Customer service experience.
• Intuitive and teachable in product knowledge as well as fulfillment of orders.
• Exceptional attention to detail and accuracy while working within a fast-paced environment.
• Physical ability to lift and/or move bulky merchandise up to 50 pounds.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• SCHEDULE Varying Weekdays & Saturdays Job Type: Part-time Work Location: On Site Shift:
• Day shift Work Location: In person