Now Hiring - Sports & Imports Auto Sales - Portfolio Manager/Collections Department Manager in Stone Mountain, GA

Full description of the position

About Us: Sports and Imports Autos is a growing used car dealership established 20 years ago with 5 convenient locations in Buford, Gainesville, Stone Mountain, Jonesboro, and Marietta Georgia. At all of our dealerships, we have devoted ourselves to helping and serving our customers to the best of our ability. We carry a wide selection of used cars, as well as trucks, vans, SUVs, and crossover vehicles. We help drivers get financing for a vehicle, regardless of their credit history. We're proud to say that a vast majority of our customers who walk through our doors are approved! Our goal is to assist customers with their transportation needs while enabling them to rebuild their credit. As a buy here, pay here dealership, we are able get customers approved and on the road the same day. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you! Portfolio Manager/Collections Department Manager: Located at our Stone Mountain dealership, our Collections Manager will oversee a team of 10+ collections agents and is responsible for managing the collections process for receivables of an over $50 Million business. Their responsibilities are strategic, administrative, and leadership-based, ensuring that the company or organization is efficiently recovering debts while maintaining compliance with relevant laws and preserving customer relationships. Responsibilities * Lead, motivate, and train a team of collection agents, ensuring they meet or exceed set performance goals, quality standards, and customer service expectations. * Ensure ongoing development of the collections team by providing coaching, training, and professional development opportunities. * Review and manage active accounts to monitor payments, assess customer financial situations, and determine appropriate collection actions. * Develop and implement strategies to reduce delinquency rates, improve payment recovery, and minimize charge-offs. * Oversee the collections budget, ensuring that the department operates within financial constraints. * Ensure all collections practices comply with relevant federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA), and company policies. * Prepare reports on collections performance and trends for upper management. * Handle and resolve escalated customer concerns, disputes, and complex cases that require higher-level intervention. * Identify potential risks to the company's receivables portfolio and develop risk mitigation strategies to protect the business from bad debt. * Coordinate with 3rd party vendors to effectively process customer repairs. * Other Duties as assigned by management Skills * At least 2 years of collection management experience. * Proficiency in analyzing collections metrics (e.g., recovery rates, aging reports) to track performance and identify trends. * Ability to analyze complex financial data and develop strategies to improve debt recovery while managing risk. * Strong ability to communicate clearly, professionally, and persuasively with clients, team members, and other departments. * Ability to manage a budget, forecast revenue, and monitor costs to ensure efficient operations. * Comfortable working in a goal-oriented environment * Ability to defuse tense situations and turn negative interactions into positive outcomes * Understanding of relevant laws and regulations (e.g., FDCPA, GDPR, state-specific regulations) to ensure all collections activities are compliant. * Ability to embrace and adapt to changes, such as evolving processes, systems, and organizational growth * Ability to prioritize tasks, delegate effectively, and manage multiple collections efforts at once. * Ability to remain calm under pressure and handle stressful situations professionally. * Bachelor's degree is required * Ability to pass background check Additional Benefits * Hourly based wages plus commission/bonuses * Closed on Sundays Job Type: Full-time Pay: $90,000.00 - $160,000.00 per year Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * Weekends as needed Work Location: In person