Now Hiring - Hammer & Nails Grooming Shop for Guys - South Bay - Membership Sales Rep in El Segundo, CA

Full description of the position

Must be HIGH ENERGY and FRIENDLY! Come join our amazing team. Hammer & Nails is the newest and most unique concept in the grooming industry with a core focus on hair, hand, and foot care for men. We are seeking a Sales Associate to join our team in Southbay, responsible for achieving sales revenue through membership sales, products, and services.

Duties

include:

• Scheduling client services and being able to recommend various service offers and products.
• Offering a friendly welcome to all clients and facilitating a smooth transition between their arrival, service, and check out.
• Accomplishing sales goals by leading our clients to the service options that best meet their needs.
• Providing assistance to the Owners, Shop Manager, and Staff.
• Operations support includes duties such as folding towels, assisting our clients with their drink requests, laundry, cleaning, etc.

Essential Functions

:

• Interfacing with the POS for scheduling appointments. Manage daily appointments as necessary.
• Promote and sell memberships, retail products, and gift cards.
• Provide Exceptional customer service in person and over the phone.
• Able to address Client conflict resolution.
• Communicate to clients shop policies, services, and pricing.
• Establish and maintain a positive working relationship with shop personnel.
• Manage beverage and associated supplies inventory.
• Provide shop tours as necessary or requested.
• Prepare guest records for treatments.
• Ensure shop opening and closing procedures are followed.
• Account for all money during your shift.
• Assist in maintaining cleanliness around the shop (laundry, towel folding, general cleaning, etc.)

Qualifications

:

• Previous Membership and retail sales experience, or other related fields.
• Friendly and Customer Service savvy.
• Familiarity with the Point of Sale System (Zenoti is a plus).
• Ability to build rapport with clients.
• Strong negotiation skills.
• Deadline and detail-oriented.