Account Associate in Chicago, IL

Key Account Director
Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health. 

We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization.  We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise. 

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you. 

We have an opportunity for a Key Account Director on our Health Solutions team. The preferred location is Chicago, but we will consider remote work for candidates who live in California, Florida, Illinois, Indiana, New Jersey, New York, Maryland, Massachusetts, South Carolina, Virginia, Washington DC, or Wisconsin.

As a Key Account Director you will contribute to the growth, vitality and prominence of the American Medical Association by exceeding CPT Royalty Revenue and Contribution Margin targets within assigned strategic accounts through the distribution of CPT licenses and other HSG solutions. You will manage and develop relationships with key decision makers in assigned accounts, and develop and execute a strategic account plan for each assigned account that provides the blueprint and value map for our engagement.  You will be responsible for negotiating and overseeing contracts that protect the AMA brand and tax status and ensure compliance with the AMA royalty model.  As a Key Account Director you will represent the Voice of the Customer to the AMA, serving as a central point of contact for assigned customers and promote “One AMA” initiatives to assigned customers including: the Integrated Health Model Initiative, the Physician Engagement Network, Health 2047, Diabetes Prevention Program and Steps Forward Content. You will also collaborate closely with non-CPT sales and account management teams, legal, finance, marketing and product management.

RESPONSIBILITIES:

• Independently develop and maintain an integrated “One AMA” Strategic Account Plan for each key account identifying customer strategies and initiatives, identification and development of new revenue opportunities, the introduction of non-CPT initiatives, supports the management of existing revenue, identifies key customer contacts and engagement plans, and provides an overall roadmap to bring value to our customer.   

This also includes:

-Building and nurturing relationships with senior executives and key contacts in assigned accounts/ distributors.
-Accurately forecasting HSG revenue to senior management.
-Ensuring that royalty reports and payments are provided as outlined in agreements.
-Documenting activities, contacts and revenue opportunities in Salesforce in a timely and accurate manner along with other reports such as expense reports.
-Developing and delivering compelling business proposals and presentations.
-Negotiating contracts with clients; ensuring that they are completed in a timely, consistent and transparent manner that drives revenue while protecting the AMA brand and integrity.

• Bring the Voice of the Market product management to provide the product and market information necessary to deliver best-in-class solutions to address market needs and trends.  
• Represent AMA at association meetings, tradeshows and product fairs and other projects as assigned.

May include other responsibilities as assigned. 

REQUIREMENTS:

1. Bachelor’s degree in health-related field or business required.
2. Ten or more years of account management experience in healthcare services, content and/ or technology. Experience with CPT content and/or coding and reimbursement tools is desired.
3. Demonstrated knowledge and successful utilization of professional sales processes such as strategic selling or consultative sales practices with single and large client groups.
4. Experience managing complex, strategic accounts and interacting with the C-suite of EHR distributors.
5. Excellent business management skills including forecast accuracy and pipeline development.
6. Excellent communication, presentation, critical thinking skills with the ability to clearly articulate complex concepts to senior executives.
7. Self-motivated, analytical, highly organized and detail oriented.
8. Interpersonal skills and temperament to navigate across large, complex organizations.
9. Demonstrated ability to display and thrive in a culture of excellence and accountability.
10. Demonstrated ability to troubleshoot and problem solve effectively.
11. Proficient in MS Office products and SalesForce.
12. Able to work a flexible schedule.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago. 

We are an equal opportunity employer, committed to diversity in our workforce.  All qualified applicants will receive consideration for employment.  As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION