Full description of the position

Solutions Architect Core Fit Profile

Purpose

The Inventory Solutions Architect designs, prices, and delivers client-focused solutions that address complex inventory challenges. They own the deal from first contact (w/ Setter) to delivery, ensuring client needs are met while aligning internal resources for execution. They act as both a strategist and a solution driver, securing business growth while building trusted, long-term client partnerships.

Core Values and How They Show Up

Aspirational Growth

The Solutions Architect demonstrates Aspirational Growth by setting ambitious goals for client success and personal performance. They stay ahead of industry trends, embrace continuous learning, and use setbacks as opportunities to refine and improve solutions. Their proactive mindset ensures clients and Monarch alike benefit from innovation and adaptability.

Committed to Agap?

The Solutions Architect lives Committed to Agap? by leading with empathy and respect during every client and internal interaction. They nurture strong relationships, listen actively to client concerns, and ensure proposed solutions genuinely improve client outcomes. Their approach fosters trust, collaboration, and loyalty while upholding Monarchs culture of compassion and integrity.

Anchored in Trust

The Solutions Architect embodies Anchored in Trust by being transparent in pricing, solution design, and deal structure. They take ownership of commitments, communicate clearly, and ensure delivery teams are set up for success. Building trust with clients and colleagues creates confidence that Monarch can consistently deliver on our promises.

Core Responsibilities

Design and Present Tailored Solutions

Architect will develop customized inventory solutions that address each clients unique challenges. They will present these solutions clearly and confidently, ensuring alignment with client goals and Monarchs capabilities.  

Structure and Price Deals

They own the process of structuring and pricing solutions. Theyll balance client needs with company profitability while maintaining transparency and trust throughout negotiations.

Coordinate Cross-Functional Delivery

They work across departments to align sales promises with operational capabilities. They ensure seamless handoffs to delivery teams and that client expectations are realistic and achievable.

Drive Revenue Growth

      Architect will identify opportunities for expansion within existing accounts and bring in new business through solution-driven sales. 

      Lead and manage Solution Setter role

      With Setter, they maintain a pipeline of qualified opportunities and consistently work to close deals.

      Travel to client sites to:

o Understand all four practices Industrial, Retail, Healthcare, and Consulting o To understand client needs and develop field tech or estimating process or methodology.

Core Metrics

      Quantity of incoming sales leads

      Conversion of lead to each sales stage

      Average deal size

      Growth across practices, to include consulting

      Accuracy of pricing against delivery costs.

      Cross-department alignment score (measured via internal feedback).

      Client satisfaction and retention rates.

Motivators

      Autonomy

      Recognition

      Client impact

      Innovation opportunities

      Professional growth

      Team collaboration

      Clear feedback

      Trusted advisor status

      Solution ownership

      Building relationships

Behaviors

      Solutions-focused

      Consultative seller

      Detail-oriented

      Clear communicator

      Adaptable

      Persistent

      Collaborative

      Client-first mindset

      Strategic thinker

      Accountable

Disqualifiers

      Overpromising

      Poor follow-through

      Avoiding accountability

      Short-term focus

      Lack of collaboration

      Disorganized

      Dismissive of feedback

      Low client empathy

      Resistance to learning

      Withholding information

Activities

Design and Present Tailored Solutions

      Lead both Solution / Sales department and the Sales Solution Setter role

      Conduct Discovery Sessions: Lead in-depth conversations with clients to uncover pain points and define solution needs.

      Develop Solution Proposals: Create tailored solution packages that meet client objectives while aligning with Monarchs capabilities.

      Present Solutions: Deliver compelling presentations highlighting value, outcomes, and alignment with client priorities.

      Research Industry Trends: Stay informed on best practices and competitor offerings to strengthen solution credibility.

      Draft Supporting Documentation: Produce proposals, case studies, and supporting documents that clarify and reinforce solutions.

      Validate Solutions with Teams: Collaborate with internal teams to confirm feasibility before presenting to clients.

      Refine Solutions: Adjust recommendations based on client feedback while maintaining strategic alignment.

Structure and Price Solutions / Deals

      Build Pricing Models: Create transparent and competitive pricing structures that balance client value with company profitability.

      Draft Contracts: Work with legal and operations teams to ensure clear and achievable terms.

      Run Profitability Checks: Validate that deals align with Monarchs financial goals before final approval.

      Negotiate Terms: Guide discussions with clients to reach win-win outcomes.

      Manage Approvals: Secure necessary internal sign-offs before closing deals.

      Track Deal Margins: Monitor financial performance of closed deals for accuracy.

      Adjust Pricing Strategy: Update pricing approaches based on market and client feedback.

Ensure Cross-Functional Delivery

      Facilitate Transition of solution to Operations / Delivery

      Handoff Documentation: Ensure delivery teams receive complete, accurate solution and contract details.

      Act as Liaison: Serve as the ongoing connection between the client and the delivery teams.

      Monitor Execution: Stay engaged to confirm delivery meets client expectations.

      Solve Alignment Issues: Step in to resolve miscommunications or scope challenges.

      Update Stakeholders: Provide updates to leadership and clients throughout the process.

      Close the Loop: Conduct post-delivery reviews to confirm outcomes and lessons learned.

Drive Revenue and Profitability Growth

      Build Sales Pipeline: Identify and pursue new prospects & markets through networking, referrals, and outreach.

      Convert Opportunities: Evaluate leads for alignment with Monarchs target market.

      Spend estimated 80% of time IN the business of growth and 20% of time ON the business of improving processes to drive revenue and profitability.

      Track Funnel Metrics: Maintain accurate sales pipeline reporting.

      Expand Accounts: Identify upsell and cross-sell opportunities within existing clients.

      Attend Industry Events: Represent Monarch at conferences and trade shows.

      Lead Marketing: Align campaigns with solution-selling efforts.

      Share Market Insights: Report client trends and market needs to leadership for strategy updates.

Own the Client Relationship

      Provide Ongoing Communication: Regularly check in with clients to build trust and ensure satisfaction.

      Anticipate Client Needs: Proactively identify challenges before they escalate.

      Manage Expectations: Set and reinforce realistic delivery timelines and outcomes.

      Participate in Review Meetings: Lead post-implementation discussions to measure success.

      Ensure Operations Captures Testimonials / Case Studies: Collect client success stories for marketing use.

      Nurture Long-Term Relationships: Maintain strong client ties to encourage renewals and referrals.

Qualifications

      5+ years of experience in solution-based sales, preferably in inventory, logistics, or supply chain.

      Strong background in solution design, deal structuring, and consultative sales.

      Proven record of closing complex deals and driving revenue growth.

      Bachelors degree in business, supply chain, or related field preferred.

      Familiarity with pricing models, financial analysis, and contract negotiation.

      Strong communication and presentation skills.

      Demonstrated ability to collaborate across departments.

      Reliable transportation and willingness to travel to client sites.

      Ability to pass a background check and drug screening.