Now Hiring - Stonewater Roofing Ltd Co - Sales Manager in Austin, TX

Full description of the position

Senior Direct Sales Supervisor

(Austin, TX)

Summary:

We're looking for a results-driven sales leader to grow our roofing sales team in the Austin market. This role oversees prospecting, customer engagement, and full-cycle residential and commercial sales, with a strong focus on insurance-restoration projects. The Senior Direct Sales Supervisor coaches a team of Direct Sales Representatives (DSRs) in field sales performance, develops strategic outreach plans, ensures accurate documentation in CRM, and maintains a high standard of customer experience. Success in the role requires strong leadership, accountability, territory development skills, and the ability to build high-performing teams that consistently meet revenue goals while upholding our company values.

Roles and Responsibilities:

1.     Team Leadership: 

       Supervise and support a team of direct sales representatives.

       Conduct regular team meetings to review performance, share updates, and address challenges.

       Motivate and coach team members to achieve individual and team goals.

2.     Customer Relationship Management

       Build and maintain strong relationships with customers to ensure satisfaction and repeat business.

       Address customer concerns, resolve issues, and follow up to ensure a positive experience.

       Provide estimates, assist with contracts, and guide customers through the roofing sales process.

3.     Performance Monitoring and Reporting

       Track and analyze sales metrics, including lead conversion rates, revenue, and team performance.

       Identify areas for improvement and implement course-correcting actions when necessary.

4.     Training and Development

       Onboard and train new sales representatives on products, services, sales practices and policies, and sales techniques.

       Ensure team members stay informed about industry trends, product updates, and company policies.

       Conduct regular performance evaluations and provide constructive feedback.

5.     Compliance and Documentation:

       Ensure all sales activities comply with company policies and local regulations.

       Maintain accurate records of customer interactions, contracts, and transactions.

       Assist with insurance claim documentation and follow-ups as needed. 

Qualifications: 

       Proven experience in direct sales, preferably in the roofing or construction industry.

       Strong communication and interpersonal skills

       Skilled in Inspirational and Encouraging leadership.

       Knowledge of roofing systems, products, and insurance claim processes (preferred).

       Proficient in CRM software and Microsoft Office Suite.

Key Competencies:

Leadership and team management | Customer service and relationship-building | Strategic thinking and problem-solving | Results-oriented | Organization and Time Management Skills