Now Hiring - Epicore Biosystems, Inc. - Professional Services Product Applications Engineer in Cambridge, MA

Full description of the position

ABOUT EPICORE Epicore reimagines metabolic health through innovative biowearables. Our products analyze sweat to provide users with behavior-changing and life- improving recommendations. At Epicore, we believe understanding your health is a fundamental right, and taking control of it is transformational. Founded in 2017 as a spinout from Northwestern University's Querrey Simpson Institute for Bioelectronics, Epicore designs, manufactures, and delivers cutting-edge hydration monitoring safety services for industrial workers, personalized fitness and nutrition solutions for athletes, and tools for scientific discovery to researchers. Headquartered in Cambridge, MA, we're seeking passionate full-time team members excited to transform personalized care in a fast-paced, team-oriented, and collaborative environment. RESPONSIBILITIES * Work directly with customers to successfully deploy products and services on-site and remotely. * Educate customers on the merits and proper usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms. * Manage physical and software resources to support sales demonstrations, trials, and long-term deployments. * Coordinate with engineering and manufacturing teams to ensure customers receive unrivalled products and services that meet their needs. * Document feedback from customers and first-hand experience and produce feature mockups and request tickets to be reviewed with the engineering team to continually refine products and services. * Work closely with business development and sales to manage customer engagement providing "white glove" service from initial pilot continuing throughout post-commercial product partnerships. * Present written and oral reports to both internal and external groups. * Provide technical support on incoming issues via email, phone, and in person. * Create reports and presentations to help customers see the value in the product and their data. * Assist in hardware manufacturing for test and production builds, following required levels of documentation and traceability. * Design, develop, and execute benchtop and on-body test procedures and protocols for continuous product improvement. * Lead and manage internal and external clinical protocol design, execution, data management, and reporting for continuous product improvement. * Comply with internal and industry quality requirements. QUALIFICATIONS: * BS or MS degree in an Engineering discipline. * Excellent communication and interpersonal skills. * Problem-solving ability and a customer-focused mindset. * Proficient in data analysis (excel based or programmatic code-based analysis) and presentation. * 2 to 4 year's work experience with hardware and software based systems (wearable systems preferred) in product development, clinical, and commercial environments. * Ability to work flexibly and adjust to customer schedules and timelines. * Experience in field support and/or client services is a plus. * Action-oriented. * Ability to read, analyze, and interpret common scientific and technical journals. * Ability to clearly and effectively communicate technical information. * Travel (up to 20%) to train at customer sites and support Epicore conference presence. * Due to the global nature of our customer base, meetings and interactions with customers may occur outside normal working hours on occasion. Job Type: Full-time Pay: $90,000.00 - $120,000.00 per year Benefits: * Dental insurance * Health insurance * Paid time off * Retirement plan Compensation Package: * Bonus opportunities * Stock options Schedule: * Monday to Friday * On call * Weekends as needed Application Question(s): * Are you willing to travel 20-25% of the time to work with customers to deploy and to get their feedback? * Are you prepared to take calls off hours to suit Pacific and Near East time zones? Ability to Commute: * Cambridge, MA 02139 (Required) Ability to Relocate: * Cambridge, MA 02139: Relocate before starting work (Required) Work Location: In person