Now Hiring - Metal Sales Manufacturing Corporation - Professional Services CUSTOMER SERVICE MANAGER in Longmont, CO

Full description of the position

Summary Metal Sales is the nation's largest manufacturer of metal roofing and building systems with 21 locations across America. Our Denver branch located in Frederick/Longmont off I-25 has an opening on the leadership team for a Customer Service Manager. This position manages the branch's Customer Service Representatives and inside sales activities. Let us tell you about the responsibilities and expectations of this role to ensure we are the right fit for each other. * You 'll be responsible for (but not limited to): * Directly supervising all inside sales personnel (Customer Service Representatives) for the branch. Supporting responsibilities include staffing, training, and performance tracking, coaching, and evaluations to develop and improve the inside sales function. * Managing the customer claim process to ensure claims are accurate and processed timely; coordinating with other teams and personnel as needed. * Developing, documenting, and implementing processes and procedures for consistency and efficiency. * Providing sales statistics and reports to assist field sales team, sales leadership, and branch general manager to formulate policy in promoting sales. * Coordinating between sales and materials, quality and manufacturing management and other personnel. * Providing data for material requirements forecasting. * Assisting other departments within organization to prepare or distribute manuals, product brochures and technical publications. * The most qualified candidates will have: * At least 5 years experience in customer service or sales, preferably within the building products industry, and prior supervisory experience. * Solid project management skills including ability to solve practical problems. * Proficient computer skills (including but not limited to Microsoft Office) and the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. * Bachelor's Degree preferred; HS Diploma or equivalent required. * What we can offer you: * Challenging work environment with a stable privately owned company * Opportunities for skill set expansion and career growth * Competitive pay with bonus opportunities * Comprehensive benefits package: * Medical, Dental, and Vision - effective on your first day * Paid Holidays * Paid Time Off * 401K * Wellness program We appreciate you reviewing our opportunity and look forward to receiving your resume! _ Metal Sales Manufacturing Corporation is committed to a diverse, equitable, and inclusive environment. We are an Equal Opportunity Employer that provides opportunities for all._ _ We stand behind everyone and encourage team members to bring their full and authentic self to work. We celebrate all the things that make each of us who we are; and while we have 21 locations in 17 states, we are all on the same team._