Now Hiring - OFS Fitel, LLC - Professional Services Inside Applications Engineer in Norcross, GA

Full description of the position

Inside Applications Engineer - Optical Connectivity and Premises Cabling The Inside Applications Engineer (IAE) will serve as the primary product application consultant for customers, Lightera sales, and the Lightera customer care team. The IAE will learn and develop a deep understanding of relevant Lightera products and solutions. The IAE will receive and respond to routine and complex inquiries on the application and use of Lightera products and solutions to meet customer needs. Routine inquires will typically involve matching customer needs to the appropriate Lightera product or solution. Complex inquiries may require working with solutions engineering, PLM, customer care, or product engineering to learn customer pain points, configure a customer valued solution, and support sales to position the solution to generate incremental profitable revenue for Lightera. The IAE will support sales and customer care in providing web-based and occasiocally in person training, and occasionally provide technical responses for RFPs. The applications supported will be FTTx including SFUs, MDUs, FTTH, FTTB, 4G/5G wireless fronthaul and backhaul, central offices, data centers, and may be supported by combinations of Lightera optical fiber, cable, connectivity, or fusion splicers. The ISE will train customer care members on Lightera product basics during periodic "lunch and learns" to help that team more effectively engage customers. At times the IAE may visit customers or conduct webinars to help promote Lightera products and solutions. The travel requirement is anticipated to be up to 5% of calendar days per year. The preferred location is in the Lightera Carrollton, GA location or Lightera Global HQ Office in Norcross, GA. The position will primarily cover the U.S. 50 states and Canada, and occasionally Europe, Asia, or CALA. Essential Qualifications (Required) * BS in engineering, science, business, marketing or equivalent experience. * Understanding of optical fiber, fiber optic cable, and optical connectivity products and applications. * Desire and motivation to learn and develop expert detailed understanding of optical fiber, fiber optic cable, and optical connectivity products, associated industry standards, and applications. * Demonstrated proficient written, oral communications and interpersonal/teamwork skills. * Demonstrated effective technical writing skills. * Experience preparing and confidently delivering clear, concise, and compelling presentations to an audience resulting in a favorable outcome. * Ability to manage and adjust to multiple changing priorities while meeting commitments on time with high quality. * Aptitude and interest in learning, teaching and training. * Proficient speaker and writer of English. * Proficient in Microsoft Office, PowerPoint, and Excel, Expert with MS-PowerPoint. Additional Qualifications (Desired) * Understanding of optical fiber communications products, architectures, technologies, and systems, for FTTx, 5G and 4G wireless fronthaul, backhaul, Metro, and Long Haul applications. * Experience in applications engineering, product management, manufacturing, or development of FTTx and wireless networks including 5G, LTE, and microwave systems. * Experience in successfully developing, creating, or marketing technology based solutions serving optical communications markets. * Aptitude and interest in configuring and/or designing fiber optic cabling and connectivity systems and products optimized to meet a customer's requirements better than the competition. * MBA or Master of Science Degree. * Proficient with CAD or equivalent design program(s).