Now Hiring - Etherio Group, Inc. - Account Manager in Atlanta, GA

Full description of the position

ACCOUNT MANAGER GENERAL SUMMARY Our Account Managers are responsible for supporting our Account Executives in managing a portfolio of key accounts through their involvement in the day-to- day administrative requirements, client relationships and delivering best-in- class service for our meeting and event clients. Ensuring our clients daily needs are met, that nothing falls through the cracks, that we are delivering on all aspects of our SOWs and delivering creative, impactful solutions in support of client retention, growth, and success. ESSENTIAL FUNCTIONS Key Account Support * Understand all operational requirements for managing the account (not the event), adhere to SOPs, and ensure we are meeting all needs and timelines. * Facilitate the development of and execution against contracts and statements of work with clients and the Etherio team. Ensure that the SOWs accurately reflect requirements. * Maintain client records in our CRM system. * Ensure the accuracy and timeliness of invoices with accounting. * Facilitate and develop client budgets, reports, and data requirements for Key Accounts in support of AE. * Support AE with Quarterly and Annual Key Account materials. Build Client Relationships with a Portfolio of Accounts - Account Management * Onboard new accounts and projects in a manner that delights clients. * Serve as the client contact, inspiring trust by ensuring regular communication, excellent customer service, and timely follow-up. * Build multi-tiered relationships throughout organizations to ensure we have multiple decision makers and influencers as Etherio advocates. * Become a trusted advisor and consult with clients to understand their business objectives, event goals, budget, and other requirements. * Develop event proposals, pricing budgets, and timelines in collaboration with clients and the event planning team. * Be the client's advocate within Etherio, ensuring we deliver exceptional sourcing, meetings, events, and services that align with the clients' priorities, budget, and objectives. * Regularly seek, share, and act on client feedback to support innovation and continual improvement. * Reinforce a partnership relationship with shared interests for success. Grow Portfolio * Manage client and project renewals, expanding services whenever our capabilities align with client needs and increasing the volume of business. * Understand the total footprint of the client's needs and ask for the business. * Participate with business development in the sales process when requested. * Expand revenue of our existing programs and sell new programs. * Exemplify Etherio. OUR NOBLE PURPOSE We create meaningful partnerships, experiences, and connections that fuel growth and accelerate success for our clients and those they impact. OUR CORE VALUES The customer is at the center of all we do: Each program and service are designed to meet the specific goals and needs of those we are serving. Invest time to understand what matters most to them. Deliver excellence: Exceed expectations by focusing on impact and pursuing excellence in client service and every aspect of our work. Innovate and improve : Have a growth mindset and explore new ways of doing things. Learn from missteps. Seek inspiration and ideas. Challenge the status quo. Collaborate: We are better together. Actively seek and share positivity, ideas, insights, and lessons learned to support each other's success. Earn trust: We are accountable for doing what we say we are going to do. Anticipate questions and issues and communicate early and often. Treat one another with kindness and respect: Treat others the way we want to be treated. Build relationships based on respect and kindness with our team members, our partners, and our clients. Do the right thing: Everything we do is honest and ethical. Be transparent and make the right decisions for the right reasons. MINIMUM AND PREFERRED QUALIFICATIONS * Bachelor's degree in hospitality, marketing, communications, business administration or a related field. * Experience with third party/meeting planning agency - preferred. * 1+ years of meeting management experience (CMP or CMM designation preferred). * At least 2 years of experience in a supporting role within account management, sales, or related field. * Strong attention to detail. * Excellent communication and interpersonal skills. * Ability to work well under pressure and manage multiple projects simultaneously. * Excellent organizational and time management skills. * Strong project and team management skills. * Proficient in Microsoft Office Suite. * Collaborator with a positive attitude and strong work ethic. * Willingness to work flexible hours, including evenings and weekends, as needed. WORKPLACE LOCATION REQUIREMENTS This position is based in Atlanta. We operate a Hybrid work environment, working as a combination of remote and in-office presence, as well as the possibility of being onsite at client and/or event locations. TRAVEL REQUIREMENTS Ability to travel at least 15% of the time. SCHEDULING REQUIREMENTS Requires flexibility in scheduling, such as the ability to work evenings and weekends to meet client, event, or company needs. ESSENTIAL PHYSICAL FUNCTIONS AND WORK ENVIRONMENT * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. * Must be able to remain either in a stationary position most of the time while also being able to stand and/or move for some of the time. * Need to lift, carry, push, or drag boxes or equipment up to 30 lbs. * Frequently moves inside the office to access file cabinets, office machinery, etc. * Need to adapt and function in various physical settings (for example, conference centers, indoor and outdoor spaces). * Occasionally required to position self in a stooping, kneeling, or crouching manner. * Frequently required to use hands or fingers, handle or feel objects, tools, machinery, and computers. * Frequently communicates with others and must be able to exchange accurate information in these situations. * Frequently operates a computer and other electronic equipment. * The noise level in the office work environment is usually low to moderate, while event environments may be moderate to noisy. ABOUT ETHERIO At Etherio, we have a purpose that drives all we do: We create meaningful partnerships, experiences, and connections that fuel growth and accelerate success for our clients and those they impact. Every day, we deliver creative, customer-focused solutions for our corporate and association clients - one meeting, event, or membership experience at a time. Whether in-person, virtual, or hybrid, we're redefining event experiences. We're also advancing the stories of a diverse set of local, national, and global associations and nonprofits. In everything we do, we start with understanding our clients' "why." Because we know that it's not so much what they do, but why they do it that compels people to embrace and engage with products, organizations, and brands. We create value for our customers by delivering solutions that power relationships at scale. Etherio nurtures and deepens the capabilities of our people. Here, we live our Core Values every day. Whether you work in our office or another location, we're also committed to your learning and growth. Our goal is for you to feel empowered to work out loud with a diverse team of professionals who are learners and teachers together, enhancing each other's strengths. Our pace of work supports fast learning and freedom to think big. Joining our team comes with perks that support you in your personal and professional journey. Benefits include: * Medical, dental, vision, and more. * 401(k) with matching. * Generous paid time off. * Flexible and hybrid work schedules. Our approach has scored us many industry awards over our 30-year history, including 17 consecutive years on the CMI 25 - North America's Top 25 Meeting & Incentive Companies. As leaders in the industry, we're always exploring new ways to solve challenges for our clients. Etherio is committed to embracing diversity and inclusion in our hiring practices and in experiences as Etherio employees. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Etherio retains the right to change or assign other duties to this position. Etherio is an equal opportunity employer. We believe that the most effective way to invite and retain a diverse workforce is to build an enduring culture of inclusion and belonging. The Firm does not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [please apply online].