Now Hiring - baier & michels GmbH & Co. KG - Sales Engineer in Greenville, SC

Full description of the position

Key Responsibilities: Technical Expertise: * Understand and communicate the technical features, benefits and applications of b&m IP products. * Provide technical guidance and support to the sales team and customers. * Conduct product demonstrations, presentations and training sessions Pre-Sales Support: * Assist the sales team in identifying customer needs and developing tailored solutions. * Collaborate with the sales team to create and deliver effective sales pitches and proposals. * Respond to technical queries from potential customers and provide detailed product information. * Decision-making on the feasibility of products. Customer Engagement: * Build and maintain strong relationships with customers by providing excellent technical support. * Conduct regular site visits to understand customer requirements and ensure product satisfaction. * Address and resolve technical issues that arise during the sales process. Market Presence: * Dedicate a minimum of 2 days per week to field activities, engaging with customers and prospects. * Conduct at least 5 qualified customer visits per week to maintain a strong market presence. * Participate in industry events, trade shows and conferences to promote company products and gather market insights. Product Integration: * Work closely with customers to ensure successful product integration and application. * Provide post-sales support, including troubleshooting and resolving technical issues. * Offer recommendations for product improvements based on customer feedback. * Supporting function for testing and analysis of products and applications Collaboration and Coordination: * Collaborate with cross-functional teams, including R&D, product development and marketing, to align on product features and market needs. * Provide feedback from the field to help shape product development and marketing strategies. * Participate in internal meetings and contribute to the overall sales and technical strategy. Documentation and Reporting: * Prepare and present technical reports, documentation and case studies. * Technical evaluation of customer inquiries. * Preparation of templates for the creation of technical drawings. * Maintain detailed records of customer interactions, technical issues and resolutions. (This includes also Meeting Minutes for all visits.) * Report on field activities, customer feedback and market trends to senior management. * Online Pipeline updates on a monthly basis, latest on the last day of each month. Sales-Related Tasks: Sales Support: * Assist the sales team in achieving sales targets by providing technical expertise. * Develop and deliver technical proposals and presentations tailored to customer needs. * Support the sales team during negotiations by addressing technical concerns and providing solutions. Client Engagement: * Build and nurture long-term relationships with clients to understand their technical requirements. * Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for additional sales. * Provide exceptional customer service to build trust and loyalty. Sales Reporting: * Track and report on sales activities, including customer visits, proposals and technical issues. * Monitor sales performance against targets and provide regular updates to senior management. * Assure positive Pipeline growth month on month * Use CRM tools to manage and document client interactions and technical support activities. Work Environment: * Office/ field-based with regular travel to meet with customers and prospects. * Occasional attendance at industry events, trade shows and conferences. Reporting Structure: * Reports to the Sales Engineering Manager *Performance KPIs & Metrics: * Turnover as per Target set for the Year. * Operating Result as per Target set for the Year. * Monthly Pipeline Updates. * Monthly Positive Pipeline Growth. * Monthly Customer Visits. * Increase in b&m IP Product Sales. LI-SM1 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.