Now Hiring - Dust 2 Sparkle - Sales Manager in Buffalo, NY

Full description of the position

Office Manager - For a Residential Cleaning Company Job Summary: We are seeking a highly organized and detail-oriented Office Manager to join our residential cleaning company. As the Office Manager, you will play a crucial role in ensuring the smooth and efficient operation of our office, as well as providing exceptional customer service to our clients. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Responsibilities: * Oversee daily office operations, ensuring efficiency and productivity. * Manage client inquiries and scheduling of cleaning services, both over the phone and via email. * Coordinate and assign cleaning staff to residential properties, taking into account availability, skills, and client preferences. * Develop and maintain strong relationships with clients, addressing any concerns or issues in a timely and professional manner. * Handle billing and invoicing processes, including accurate record-keeping and timely collection of payments. * Identify and pursue opportunities to upsell additional cleaning services to existing clients, effectively communicating the value and benefits of these services to enhance customer satisfaction and increase revenue. * Conduct initial sales calls with potential new clients, effectively presenting our residential cleaning services and addressing any questions or concerns they may have, with the goal of securing new business partnerships. * Assist with recruitment, training, and performance management of cleaning staff. * Maintain and update office records, databases, and files. * Procure and manage inventory of office supplies and equipment. * Monitor and implement office policies and procedures to ensure compliance and adherence to industry standards. * Collaborate with the management team to identify areas for improvement and implement efficient solutions. * Stay updated on industry trends and best practices related to residential cleaning services. Qualifications: * Previous experience in office management, sales, or a related administrative role is preferred. * Strong organizational skills and the ability to multitask effectively. * Excellent communication skills, both verbal and written, with a professional and friendly demeanor. * Proficient computer skills, including Google Drive (Sheets, Docs etc). * Familiarity with scheduling and customer relationship management (CRM) software is a plus. * Ability to work independently and as part of a team, with a proactive and problem-solving attitude. * Exceptional attention to detail and accuracy. * Strong interpersonal skills, with the ability to build rapport with clients and staff. * A customer-centric mindset, with a focus on delivering exceptional service. * Flexibility to adapt to changing priorities and work well under pressure. Pay: $18/hr + commission We appreciate the time and effort of all applicants, but only those selected for an interview will be contacted. Thank you for your interest in joining our residential cleaning company as an Office Manager. We look forward to reviewing your application and discussing your potential contributions to our team. Job Type: Part-time Pay: From $18.00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off Schedule: * 4 hour shift * Monday to Friday Work Location: In person