Now Hiring - MDVIP, Inc. - Contact Center Sales Team Lead in Boca Raton, FL

Full description of the position

Job Description Join MDVIP as a Sales Team Lead. In this role, you will support contact center agents in sales campaigns and community joiner efforts. Your expertise will help manage inbound and outbound calls, emails, and other sales initiatives to enhance team productivity. Additionally, you will step into the Manager on Duty (MOD) role as needed, ensuring smooth operations and providing leadership. Since opening the first affiliated practice in 2000, the MDVIP membership- based personalized healthcare program now empowers over 400,000 people to reach their health and wellness goals through in-depth knowledge, expertise, and one-on-one coaching with over 1,300 of the finest primary care doctors in America. MDVIP-affiliated doctors provide the highest level of personalized health care through consultations, comprehensive screenings, and advanced testing coupled with a wellness plan devised to help manage acute and/or chronic medical needs. MDVIP-affiliated doctors utilize the latest healthcare technologies in order to advance the delivery of primary care and improve health outcomes in America. MDVIP has consistently been recognized as a Great Place to Work employer since 2018, [please apply online] and was named by Fortune and Great Place to Work as one of the 2023 Best Workplaces in Healthcare This is a corporate based role. Responsibilities ssential Duties and Responsibilities * Supports management in all aspects of Sales activity including phone, teamwork, call flows, and ongoing training opportunities. Handles escalated calls. * Assists with calls during high volume inbound call periods and special outbound sales or survey campaigns. * Provides feedback, coaching, and 1:1 sessions to develop skill sets to improve effectiveness. * Identifies opportunities for improvement to current support process and procedures and makes recommendations to management. * Acts as a subject matter expert in all aspects of the Sales or Survey teams. * Performs as Manager on Duty (MOD), specifically for the Sales Team. * May serve as timeclock supervisor to monitor attendance of staff according to company and departmental policies. * Attends and completes QA call calibrations. * Facilitates training for new hires and existing employees as assigned by management. * Supports management to implement policies, procedures, programs including training, goal setting, standards, and benchmarks to evaluate performance and continuously improve processes/procedures. * Assists in the selection process for new hires and ensures effective training resources are provided. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Qualifications ssential Duties and Responsibilities * Supports management in all aspects of Sales activity including phone, teamwork, call flows, and ongoing training opportunities. Handles escalated calls. * Assists with calls during high volume inbound call periods and special outbound sales or survey campaigns. * Provides feedback, coaching, and 1:1 sessions to develop skill sets to improve effectiveness. * Identifies opportunities for improvement to current support process and procedures and makes recommendations to management. * Acts as a subject matter expert in all aspects of the Sales or Survey teams. * Performs as Manager on Duty (MOD), specifically for the Sales Team. * May serve as timeclock supervisor to monitor attendance of staff according to company and departmental policies. * Attends and completes QA call calibrations. * Facilitates training for new hires and existing employees as assigned by management. * Supports management to implement policies, procedures, programs including training, goal setting, standards, and benchmarks to evaluate performance and continuously improve processes/procedures. * Assists in the selection process for new hires and ensures effective training resources are provided. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Job Type: Full-time Pay: $23.50 - $26.50 per hour Expected hours: No less than 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift Work Location: In person