Now Hiring - Catalyst Tech Ventures - Junior Account Renewal Representative in Atlanta, GA

Full description of the position

Junior Account Renewal Representative Job Description Summary: The Account Renewal Representative is accountable for proactively monitoring and extending maintenance renewal contracts for current customers. The primary responsibility of this position is to monitor renewal contracts and to actively engage with existing customers to retain and expand the relationship. The Account Renewal Representative will partner with sales, and be the primary contact with customers to provide guidance regarding continuing support and contract renewals. Responsibilities: * Reviews customer information; including current renewal rates and delivers renewal quotes to the customer. * Collaborates interdepartmentally with sales, support, and finance as needed. * Collaborates with the sales and leadership teams to develop tactics to attain successful account renewals and retain customers. * Proactively identifies contract expirations and manages the renewal process. * Educates customers on support or contract offerings based on current product or service needs. * Participates and suggests process improvements and optimization of existing procedures. * Coordinates with the quoting team regarding the preparation of renewal quotes and the processing of customer requested changes. * Works closely with the customer success team on any customer feedback regarding service delivery. * Continuously and proactively follows up on outstanding renewals in accordance with company procedures. * Meets assigned productivity levels and maintains productivity documentation as required. * Quickly responds to requests from customers, partners, distributors, and internal sales teams. * Other duties as assigned. The Ideal Candidate Would Have: * A minimum of one year of experience with sales, customer retention, or sales support. * Experience with Microsoft Excel and other Microsoft Office Suite products. * Experience with SalesForce or equivalent CRM. * Exceptional interpersonal agility, flexibility, and request management skills. * Able to work with complex information with minimal supervision. * Knowledge and experience in reading, understanding and formulating responses to pricing quote requests and RFP's. * Experience with computer hardware OEMs and/or competitor pricing or industry equivalent renewals management.