Now Hiring - Insite Managed Solutions, LLC - CX Advisor (Commercial & Specialty Insurance) in Cape Coral, FL

Full description of the position

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Curious? Come Collaborate with Us and Deliver Excellence*! Full-Time, In-Office, 1336 SE 47th Street Cape Coral, 33904. Candidates must currently reside within a 20-mile radius or are willing to relocate with a provided relocation package, Travel up to 80% of the time Why Insite you ask? 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more) eligibility within 1 month of start date, relocation assistance to the Cape Coral, FL area. Also, while delivering* _Excellence_*to our employees and clients, we also like to have fun! Snacks, community volunteering, potlucks, theme days, games, clubs, and not to forget Hawaiian Fridays! Insite helps people win by improving, optimizing, and innovating the human processes and systems required to deliver enriching experiences As a CX Advisor, you will guide our clients through transformative customer experience (CX) initiatives. You will blend expertise in CX design, portfolio management, and client relationship management to improve the customer journey and drive measurable results for clients. You will solve complex operational and strategic problems by completing a variety of data analytics, process mapping, finding the root causes, comparing benchmarks, creating analytical models, selecting solutions, and assisting with implementation through a variety of services. In addition to your delivery responsibilities, you will play a critical role in managing and expanding a portfolio of client accounts, ensuring satisfaction while driving upsell opportunities. You will identify, scope, and secure new opportunities while managing ongoing client engagements, ensuring projects meet objectives and create value. Leveraging your business acumen and CX advisory skills, you will confidently lead discovery conversations, design actionable roadmaps, and define scopes of work tailored to client needs. How you can take* _Ownership_*of this role: * Build trusted, long-term relationships with clients by understanding their challenges, designing tailored CX solutions, and delivering measurable results * Manage client engagements and a portfolio of accounts, ensuring alignment with business objectives and balancing multiple priorities to deliver projects on time, within scope, and with exceptional quality * Anticipate potential risks or challenges during engagements and implement immediate, effective resolutions with a sense of urgency to protect client outcomes and experiences * Collaborate with internal stakeholders to align client strategies with operational effectiveness, continuously identifying opportunities for process improvements and value creation * Drive a culture of continuous improvement, proactively enhancing processes, policies, and procedures to exceed client expectations * Provide guidance and mentorship to rising Consultants and Analysts, sharing best practices, and offering feedback to foster professional growth and team success. Proactively recognize and address potential project risks, implementing solutions with urgency to mitigate impact * What you* _will_*bring to the table: * 5+ years of experience in Business Process Outsourcing * Experience within Commercial and Specialty Insurance * Ability identifying, scoping, and securing new opportunities within client accounts while pursuing leads, presenting ROI-focused solutions, and meeting or exceeding individual and team sales targets * Experience identifying sales opportunities and carrying out the sales process from end to end * Proven experience in presenting to senior executives and facilitating discussions to guide strategic decisions Capacity to manage multiple client engagements and projects simultaneously * What you* _may_*bring to the table: * Experience within CX advisory roles * Experience and/or qualified in Lean/Six Sigma or different process improvement methodologies