Now Hiring - Point Designs LLC - Professional Services Sales & Operations Coordinator in Broomfield, CO

Full description of the position

Sales & Operations Coordinator Broomfield, CO | Full-Time | On-site [please apply online] * Join a Mission-Driven Team Changing Lives At Point Designs , we develop innovative mechanical prosthetic fingers for individuals with partial hand loss. Our products empower users to return to work, regain independence, and live life on their own terms. We are a small, fast-growing company driven by purpose, innovation, and precision--and we're looking for a proactive Sales & Operations Coordinator to join our Broomfield, CO team. We're looking for a detail-oriented and collaborative individual who enjoys dynamic environments and excels in organizing complex workflows across order processing, sales coordination, and administrative functions. You'll play a vital role in delivering a seamless experience to both our customers and internal teams. * Primary Responsibilities *Order Processing & Sales Operations * Promptly verify product availability. Process incoming orders from staff and direct customer contacts--ensure accuracy in pricing, quantities, item specs, and order entry. Ensure that customer and product details are entered correctly into the system at the time of order creation. * Maintain and manage customer files, contracts, and documentation related to pricing and product specifications. * Collaborate cross-functionally with production, logistics, and customer service teams to ensure timely fulfillment, accurate shipments, and transparent communication on delays or backorders. * Generate and distribute order forms and quotes; track orders through completion. * Support sales operations by helping with forecasting, sales documentation, and updating relevant KPIs and tracking tools. * Provide product availability updates and pricing support to both internal and external stakeholders. * Ownership of order shipping: * * All address details must be verified and double-checked for accuracy, ensuring that street names, postal codes, and other essential delivery information are complete and correct. * Tracking numbers must be correctly linked to the right orders, allowing both customers and the business to track shipments without confusion. * All required shipping information (including carrier details, special handling instructions, or customs data) is included in the correct format for seamless delivery. * Provide customers with real-time updates on order status (processing, dispatched, out for delivery) to maintain transparency and reduce anxiety about delays. * Other duties as assigned. * Customer Service & Support * Approach customer needs with empathy and solution-oriented thinking. * Troubleshoot customer issues (e.g., billing, orders, shipment) and coordinate internal resolution across departments. * Log and document all customer communications, issues, and resolutions for accountability and transparency. * Be the friendly and informed liaison between Point Designs and its customers. * Other duties as assigned. * Administrative & Office Support * Manage general administrative duties including filing, document preparation, scanning, and recordkeeping. * Support internal meetings by preparing agendas, capturing notes, and ensuring follow-ups are tracked. * Schedule team travel and maintain internal calendars. * Help maintain office organization, supplies, and basic facility needs (e.g., vendor coordination, maintenance scheduling). * Training on internal systems and processes will be provided as needed. * Other duties as assigned. * Who You Are * We welcome candidates with a range of backgrounds. If you meet most but not all listed qualifications, we still encourage you to apply. * Strong attention to detail and a focus on quality across order processing, documentation, and communication. * Strong organizational and multitasking abilities with a keen attention to detail. * Skilled in Microsoft Office (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Gmail). * Familiar with CRM systems, inventory management platforms, and basic sales documentation processes. * Exceptional ability to prioritize multiple, competing projects effectively and consistently, ensuring timely and efficient completion. * Knowledge of shipping and logistics processes. * Clear, professional communicator--both written and verbal. * Skilled analytical problem solver with a proactive approach to identifying and resolving issues before they escalate. Able to take initiative and contribute both independently and collaboratively. What We Offer * Compensation : $22.58-$33.87/hour ($46,969-$70,453/year), depending on experience * Benefits : * * Medical, Dental, Vision, Life, Short- & Long-Term Disability Insurance * 401(k) with 1:1 match up to 6% * 11 Paid Set Holidays * 3 Weeks Paid Vacation * Growth & Culture: * * Purpose-driven company culture where your work has a direct impact * Supportive, close-knit team environment * Career development opportunities and cross-functional collaboration * Work Schedule & Location * Location: On-site at our Broomfield, CO office * Schedule: Monday-Friday While this role is on-site, we are committed to supporting employees with reasonable accommodations. Why Point Designs? * Team-Oriented - We collaborate, communicate, and grow together. * People-First - Respect and fairness guide how we work. * Quality-Focused - Precision and attention to detail are in our DNA.