Now Hiring - Stored Energy Systems - Senior Account Manager - Strategic Accounts in Longmont, CO

Full description of the position

Department: Sales Reports to: Sales Director Location: Longmont, CO For over 50 years, Stored Energy Systems (SENS) headquartered in Longmont, Colorado has been a pioneer and technology leader in mission critical electrical systems. These systems ensure that critical infrastructure continues to operate flawlessly - even in cases of power outages. For more information on our company please see our web site at [please apply online] Position Summary: The Sr Account Manager is critical to the success of the sales organization. This position will be focused on enterprise customers and key accounts. The account manager will ensure that all aspects of strategic customer relationships are executed professionally and with exceptional customer care. Duties include managing high value customer relationships and working cross- functionally within the SENS organization to drive exceptional customer outcomes. The position requires excellent inter-personal, communication, organizational, and project management skillsets. * Responsibilities: * Account Management * Manage the full life-cycle interactions of strategic high value customers with the goal of creating highly referenceable customers. * Provide continuous correspondence including orders status, delivery status and details, quotes, pricing updates, forecast review, and other technical/commercial requests. * Maintain & share as appropriate, a 360-degree view of their global SENS relationship. * Resolve customer issues and concerns in a timely manner. * Understand SENS' product portfolio and maintain a constant eye toward new business opportunities. Internal and Organizational Communications * Manage highly proactive inter-team & departmental communications to keep SENS' customer commitments and * Collaborate with sales team to communicate potential new pipeline opportunities and high value contacts * Update all aspects of the customer relationship in SENS CRM system. * Provide guidance regarding account coverage, organizational structure, and operational deliverables to ensure strategic accounts are prioritized. * Communicate with customers' SENS channel partners as necessary to delight clients Qualifications: * Requirements * Demonstrated experience handling strategic accounts in an exceptional manner. * Demonstrated ability to communicate effectively in a business environment. * Demonstrated ability to work effectively in a team environment and take ownership to drive customer outcomes. * Ability to develop technical skills and product knowledge * Proficiency in MS Office, ability to become proficient in CRM software, preferably HubSpot * Skills * Exceptional attention to detail and accuracy * Excellent communication and interpersonal skills * Exceptional customer focus and customer service skills * Adept demonstration of computer skills, including Office 360 (Excel, Word and PowerPoint), CRM systems and email, TEAMS/ZOOM, etc. * Positive, professional, upbeat and energetic can-do attitude * Ability to work independently and as part of a team * Ability to handle a variety of tasks in a fast-paced work environment Work Environment/ Physical Requirements: Working hours are Monday-Friday, typically from 8:00 a.m. - 5:00 p.m. Local candidates to Longmont, CO preferred, remote candidates will be considered. Occasional travel may be required. Estimated at 5-10%. * Base Compensation:* $80,000 - $110,000 is the projected range base salary for this role depending on the candidate's overall qualifications and experience. In addition to salary, the position is eligible for a Performance Bonus Package. We offer a motivating total compensation package, inclusive of our Bonus Incentive Program and generous paid time off, holidays, medical, dental, vision, short-term disability programs, life insurance, and a 401k matching program. * We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. SENS is an equal opportunity employer that is committed to inclusion and diversity. Employment opportunities at SENS are available to all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics.