Now Hiring - Al's Sporting Goods - Bike Service Technician/Bike Retail Sales Associate in Boise, ID

Full description of the position

We are looking for experienced and detail-oriented Bike Service Technicians/Bike Retail Sales Associates to join our shop team at our Boise store! The ideal candidate will have a strong background in diagnosing, repairing, and maintaining a wide range of bicycles, and are committed to providing our customers with a positive bike buying experience. We're seeking someone with technical expertise, a passion for cycling, and a commitment to delivering outstanding customer service. In this role, you'll work with top brands like Scott, Giant, Shimano, SRAM, and more, ensuring our customers receive exceptional service and support. As part of our team, you'll also enjoy exclusive employee discounts and special vendor deals! If you have the skills, experience, and enthusiasm for all things bikes, we'd love to hear from you! Key Responsibilities * Provide customers with exceptional service * Regular maintenance/tune-ups * Install new bike parts * Troubleshoot issues and identify broken or damaged parts * Familiarize yourself with merchandise to provide quick and accurate product information * Articulate feedback to customers and team members * Assist with the purchase of bikes, parts, and services * Keep detailed records of the work done and parts used in the database * Educate customers about the proper operation and maintenance of gear and equipment * Collects payments by accepting cash, or charge payments from customers and makes change for cash customers * Balances cash drawer by counting cash at the beginning and end of the work shift * Maintains checkout operations by following policies and procedures and reporting needed changes Qualifications Required * Bike mechanic experience * Avid cyclist and familiarity with the industry * Able to do Suspension Servicing, Wheel building, Mountain and Road Overhauls * Must be comfortable speaking to customers in a friendly and professional manner * Strong attention to detail * Maintain a clean and safe workspace * Able to work efficiently with a team * Strong communication skills * Well-developed organizational skills * Work with a sense of urgency, full of energy, and a positive attitude * Must be able to lift 50+ lbs * Must be +16 years old Helpful * Retail experience * Customer service experience Job on location Full-Time and Part-Time, Health Benefits Apply to Full-Time Job Types: Full-time, Part-time Pay: $16.00 - $18.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Shift: * 4 hour shift * 8 hour shift * Day shift * Evening shift Work Location: In person