Now Hiring - American Protection Plans, LLC - Call Center Sales Supervisor in Boca Raton, FL

Full description of the position

Job Summary: * Provide leadership to guide agents to achieve individual and team goals. * Meet or exceed minimum performance standards as established by Leadership on established KPIs. * Communicate and champion the company's goals and initiatives to team members. * Provide coaching and developmental plans to team members as needed to drive improved performance. * Ensure team members are held accountable to company policies, production, activity and quality standards. * Monitor and audit team member system to ensure appropriate productivity and data integrity. * Responsible for keeping a full staffed team including partnering with Human Resources on interviewing and hiring. * Responsible for the culture, moral and motivation of the team members. * Responsible for daily, weekly and monthly reporting for team members * Responsible for daily lead distribution, weekly spiff distribution and scheduling of team members. Requirements: * 2+ years call center management. * Must qualify for a Florida telemarketing license. * Excellent verbal and written communication skills. * Excellent interpersonal and customer service skills. * Strong problem-solving and conflict resolution skills. * Strong analytical skills. * Proficient with Microsoft Office. * Bilingual (Spanish) a plus. Schedule: We operate Monday through Friday 8am-9pm and Saturdays 8am-6pm. You will be assigned a shift within these times at 40 hours per week. You must be available to work all hours of operations. Scheduled based on business needs. Job Type: Full-time Pay: $50,000.00 - $70,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * Day shift * Evening shift * Monday to Friday Application Question(s): * How many years of call center management experience do you have? * How many years of experience do you have supervising a sales team? Ability to Commute: * Boca Raton, FL 33431 (Required) Work Location: In person