Now Hiring - National Insurance Services, Inc. - New Group Implementation Specialist in Brookfield, WI

Full description of the position

You will be responsible for overseeing the Insured Product implementation process for new and existing clients of National Insurance Services. This position is located in Brookfield, WI. You will be responsible for ensuring a smooth onboarding experience for all clients. * Providing initial customer service support for new groups. * Managing the transition to the ongoing service team post-implementation. This position includes a competitive benefits package, including: * 401(k) with Company Match * Company paid Life & Disability Insurance Coverage * Wellness benefit * Educational reimbursement * PTO and sick leave allowance * Generous paid Holiday schedule * Compensation- $48,000 annual salary based on experience and $3,000 annual bonus potential Compensation: $48,000 salary + bonus potential Responsibilities: * Upon the sale of a case, communicates with customers to obtain enrollment materials and collaborates with the Underwriting and Billing departments to complete new case implementation. * Handle all aspects of review and distribution of new group plan documents (Joinder/Application and Certificates). * Effectively service new groups until the group is transitioned to the ongoing service team. * Oversee and coordinate block implementations, utilizing Service Department resources when needed. * Respond to frequent customer inquiries via telephone (inbound and outbound), e-mail, or letter. Counsel clients on appropriate administrative practices to ensure compliance and alignment with insurance policy language. * Maintain and update all systems, databases, and customer files per company guidelines. * Collaborate with Customer Service Manager to identify opportunities for process improvement or service enhancements. Qualifications: * Two years of experience in customer service, preferably in an employee benefits-related capacity. * Ability to read and interpret insurance policy language, and effectively communicate policy language and intent to customers. * Demonstrated analytical skills. Must have a high aptitude for problem identification, investigation, and resolution. * Must possess a high level of positive interpersonal skills and negotiation skills. Exhibit poise, tact, and diplomacy both to internal and external customers. * Proficient in Word, Excel, Outlook, and Adobe Acrobat. Proven capacity to learn software programs developed in-house. * Must have excellent command of the English language, oral and written. Moderate mathematical skills are required. * Attention to detail in interpreting, composing, and proofreading written materials. * Excels in a fast-paced environment with demonstrated ability to prioritize multiple, competing demands. Possesses excellent organizational skills. * Willingness and enthusiasm to learn and apply concepts around new products, services, and procedural enhancements. * Ability to work and make decisions independently and within a team environment. * Consistent daily attendance is required for this position, along with the ability to work occasional overtime as needed, with the possibility of short notice. * This position will require the attainment of Life Health Insurance licenses for each of the States in the assigned region. About Company Please visit our website to learn more about National Insurance Services! National Insurance Services: [please apply online]