Now Hiring - Winchester Creek Farm - Retail Boutique Gift Shop & Guest Services Associate in Waynesville, NC

Full description of the position

Retail Boutique Gift Shop & Guest Services _Assistant _Manager Must be able to work weekends, holidays, and flexible schedule - Thursday through Monday 9:00 am - 5:15 pm, occasionally schedule may require a schedule that could include Tuesday or Wednesday. Winchester Creek Farm is a family owned 20 acre farm where we raise Alpacas and mini farm animals. We offer farm tours, events, Alpaca Yoga, and our on- site Gift Shop and our online eCommerce store. We are looking for an Assistant Manager for our gift shop located on the Farm and for our growing online gift shop to provide excellent customer service and meet sales and service goals for our business. Candidates with strong verbal and written communication skills who can make customers feel welcome in our store will stand out. You will help identify guest needs, present and answer questions about our products, and services and recommend solutions. A positive attitude, a creative eye in merchandising, and a desire to promptly resolve potential guest issues or complaints will make you successful in this role. Ultimately, you will ensure that our guests leave our store satisfied and you will contribute to the store's profitability. You will ensure all displays and in-store displays are created and maintained to showcase our products and enhance the shopping experience. Insuring that correct transactions are completed each and every time is critical to maintain the highest level of guest satisfaction and inventory integrity Managing our e-commerce store product listings (descriptions, photos, keywords, meta tags, etc), online promotions and sales prices, customer communications, filling on-line orders, and shipping. Responsibilities * Must work weekends & Holidays. Schedule will usually be Thursday-Monday 9:00-5:15 * Handle retail sales for gift shop and online store * Handle guest questions in person and over the phone * Ensure inventory losses at a minimum * Accurately handle retail transactions for guests * Receive, inventory, and price product for the sales floor * Creatively display product and keep the sales floor fresh, clean, and fully stocked * Create attractive gift baskets with thoughtful merchandise selections * Provide accurate information (e.g. product features, pricing and after-sales services) * Provide sampling of items to guests as per the sample schedule * Answer customers' questions about specific products/services * Conduct price and feature comparisons to facilitate purchasing * Cross-sell products * Ensure displays are fully stocked * Manage returns of merchandise * Help pull and carefully package online orders received * Coordinate with the Farm Tour Guide team to provide excellent guest service (especially during peak times) * Inform customers about discounts, farm tours & events, and special offers * Provide guest feedback to the Retail Manager & Owners * Stay up-to-date with new products/services * Become familiar with Farm Tours & Animals - must become familiar with the farm and the farm animals to answer guest inquiries Skills * Proven work experience as a Retail Sales Manager & e-commerce specialist * Lightspeed POS, Shopify, Facebook Marketplace, Google Marketplace, and other social media marketplace experience a huge plus * Understanding of the retail sales process * Understanding of retail display & merchandising * Familiarity with consumer behavior principles * Knowledge of inventory stocking procedures * Basic math skills * Cashiering, cash handling, wrapping, and packaging * Track record of achieving sales quotas * Excellent communication skills, capable of building trusting relationships * Ability to perform in fast-paced environment * Prefer a college degree - Associates or Bachelors * Training or degree in Marketing, Retail Merchandising, Sales or related field is a plus Must be able to work weekends and holidays due to the nature of our business. We are open Thursday-Monday each week 9:00-5:00 pm Job Types: Full-time, Part-time Pay: $14.00 - $17.00 per hour Benefits: * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift * Day shift Application Question(s): * Please describe your retail experience that would qualify you for this position. * Do you have Shopify e-commerce or Lightspeed Retail POS experience? * Are there days or times you cannot work? Our Gift Shop hours are 9:00-5:15 pm daily. Experience: * Retail sales: 1 year (Required) * Guest relations: 1 year (Required) * Shopify E-commerce: 2 years (Preferred) License/Certification: * Driver's License (Required) Ability to Commute: * Waynesville, NC 28786 (Required) Work Location: In person