Now Hiring - Silva International - Sales Assistant in Momence, IL

Full description of the position

Sales Assistant The Sales Assistant is to provide essential administrative support to the sales team and a high level of service to customers. Primary responsibilities include processing customer orders, handling customer inquiries, coordinating as needed to service customer needs, and maintaining accurate customer data within the CRM system, ensuring smooth sales operations and timely shipment & delivery of customer orders. This role requires strong organizational skills, attention to detail, and excellent communication abilities to effectively support sales efforts. * General Functions: * Manage customer orders: from receipt of the order, reviewing inventory against customer's specification needs, working with the production department when needed to produce for the order, and confirming the order details back to the customer. This would also involve adjusting customer orders when needing revision, either by the customer or Silva. Where customers use on-line customer directed order portals, ensure order information is managed and updated in those portals. * Work through daily customer service needs including customer complaints, tracking shipments, sending shipping document requests, proof of delivery, or any other required paperwork related to orders and shipments. Provide support, documentation and communication in working through any complaints, shipment issues or returns as needed by the customer. Coordinate internally with various departments as needed to ensure customer needs are serviced at a high level. * Follow up on accounts receivable issues regarding past due customer invoices. * Support overall efforts of new business development and overall customer relations together with the Sales Managers. * Able to work within the ERP internal computer software, for processing of customer orders and also input of customer data and activity. * Requirements and Qualifications: * Standard Office Environment * Computer, Microsoft Office, Telephone Skills * Outstanding organizational and multitasking skills * Strong service orientation with high level of professionalism * Able to prioritize work and succeed under deadlines * Related office/administrative experience preferred This is a full-time, hourly non-exempt position (base pay range = $20.00-$25.00/hour; job offer to be commensurate with candidate experience) with benefits package that includes paid time off, medical/dental/vision insurance, 401k retirement plan with employer match, employee assistance program, employer gift-matching program, wellness program, and company-paid holidays. Performance reviews provide opportunity for performance-based compensation increases and bonuses. This position is located in Momence, IL 60954. To apply, please upload a resume online or send a resume to [please apply online] _ All applicants must be authorized to work in the United States._ EOE M/F/Disabled/Vet Employer