Now Hiring - Umansky Chevrolet - Service BDC Agent in Milwaukee, WI

Full description of the position

What You'll Do As a Business Development Center (BDC) Service Agent , you'll be the first point of contact for our service customers. Your goal? Deliver an outstanding customer experience that keeps them coming back. This role is ideal for someone who thrives in a fast-paced environment, loves helping people, and has strong communication skills. Key Responsibilities: * Handle inbound and outbound calls, emails, and texts to schedule service appointments * Follow up with customers regarding missed appointments, maintenance reminders, and satisfaction surveys * Coordinate with service advisors and technicians to ensure smooth scheduling and workflow * Keep detailed notes and updates in CRM and scheduling systems * Assist in service marketing campaigns and promotions when needed What We 're Looking For * Previous experience in a call center, customer service, or automotive dealership * Excellent communication and interpersonal skills * Organized, self-motivated, and detail-oriented * Comfortable using computers, phone systems, and CRM software * Bilingual (English/Spanish) a plus! What We Offer * Competitive hourly pay + performance-based bonuses * Health, dental, and vision insurance * 401(k) * Paid time off and holidays * Opportunities for advancement and professional growth * Friendly, team-oriented work environment Apply Today! If you're passionate about cars, love helping people, and want to be part of a dynamic team, we'd love to hear from you! Click Apply Now or send your resume to [please apply online]. Job Type: Full-time Pay: From $18.00 per hour Expected hours: 30 - 40 per week Schedule: * 4 hour shift * 8 hour shift * Weekends as needed Supplemental Pay: * Commission pay * Monthly bonus Shift availability: * Day Shift (Required) * Night Shift (Required) Ability to Commute: * Milwaukee, WI 53209 (Required) Ability to Relocate: * Milwaukee, WI 53209: Relocate before starting work (Required) Work Location: In person