Now Hiring - Regal Insurance Solutions - Commercial Insurance Agent in Colonial Heights, VA

Full description of the position

We are seeking a detail-oriented and customer-focused Commercial Insurance Customer Service Representative (CSR) to join our team. The ideal candidate will have experience in commercial insurance and a passion for providing top- notch service to clients. This role involves supporting producers, servicing accounts, and ensuring clients receive prompt and accurate information about their policies. Key Responsibilities: * Assist clients with policy inquiries, coverage explanations, endorsements, billing, and claims. * Process renewals, endorsements, cancellations, and certificates of insurance. * Provide timely and accurate documentation to clients and carriers. * Assist with producing, account management, and customer service related tasks. * Maintain client records and ensure compliance with industry regulations. * Proactively identify opportunities to improve customer experience. * Communicate effectively with underwriters and carriers to resolve client issues. Qualifications: * Experience: Minimum 5 years in commercial insurance customer service required. * Education: High school diploma or equivalent. * Licensing: Property & Casualty (P&C) insurance license required. Life and health insurance license is preferred but not required. * Technical Skills: Proficiency in agency management systems (e.g., Applied EZLynx, Xanatek) and Microsoft Office. * Soft Skills: Strong communication, problem-solving, and multitasking abilities. Job Type: Part-time Pay: $43,500.00 - $59,100.00 per year Expected hours: No less than 15 per week License/Certification: * Property & Casualty License (Preferred) Ability to Commute: * Colonial Heights, VA 23834 (Preferred) Ability to Relocate: * Colonial Heights, VA 23834: Relocate before starting work (Preferred) Work Location: In person