Now Hiring - Alws Solutions - Professional Services After Sales Manager in Fort Worth, TX

Full description of the position

The After Sales Manager/After Market Product Professional role is essential in ensuring that our clients receive the highest level of service and satisfaction with our products. Able to navigate multiple different platforms in order to solve customer queries related to the order journey. Handle queries, most common queries are Where is my stuff, Where is my refund. Responsibilities * Planning/forecasting, pricing, sales program management and aftermarket product management. * This position will ensure that all aftermarket strategies and programs are in alignment with Sales, Product Management, Engineering, Operations and Distribution. * Customer facing experience with track record handling a high volume of customer queries via tickets/ seller platforms. Skills & Qualifications: * Strong written and verbal communication skills. * Experience using SAP, Order Manager tools and Excel. * Confident working independently covering weekends and alternate shifts to team in Ireland. Hours will shift for the week to support the weekend. * A solutions focused individual who can use their initiative when faced with complex or ambiguous challenges. * Handling WFM tickets. * Processing Special Orders. Job Types: Full-time, Contract Pay: $30.00 - $40.00 per hour Schedule: * 8 hour shift Application Question(s): * Please provide your email address. Education: * High school or equivalent (Preferred) Experience: * Product Support: 1 year (Preferred) * After Market Support: 1 year (Preferred) * SAP: 1 year (Preferred) * Order Management: 1 year (Preferred) Work Location: In person