Now Hiring - Scenthound Carmel, IN - Sales and Customer Service Associate in Carmel, IN

Full description of the position

Benefits: * Employee discounts * Flexible schedule * Opportunity for advancement * Signing bonus Perks and Benefits: * Direct career growth path to Management positions (Ass. Manager, Manager) and additional options * Competitive hourly base pay, plus tips; sales bonuses * Merit-based pay increases * Complimentary service membership About the Position: The Sales and Customer Service Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: * Sales experience and confidence (membership sales are highly valued!) * Customer service experience (retail, restaurant) * Computer/ Technology proficiency * A passion for dogs and dog health & wellness! * Reliable transportation * Willingness to work in a smoke-free environment Who We Are Looking For: We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager! Tasks: * Drive membership sales through health and wellness education * Drive key performance indicators - average ticket price and rebook ratio - through memberships, service * add-ons, and retail sales * Develop membership leads; Follow up with potential members * Answer phone calls, schedule customer appointments, manage customer profiles and records * Manage cash drawer - responsible for daily cash handling * Manage customer expectations; Resolve customer concerns; Retain memberships * Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable * Perform other tasks and duties as assigned by the Scenter Manager Skills and Abilities: * Confidence in selling services and products * Ability to connect with customers (both canine and human!) and provide outstanding customer service * Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services * Effective communication with team members and dog parents (in person and on the phone) * Independently solve problems using Scenthound values and culture as a guide * Attention to detail * Time-management; Scheduling appointments efficiently * Accountability; hold oneself and others to Scenthound standards