Now Hiring - Suncoast Tampa Association of Realtors - Customer Service Representative in Clearwater, FL

Full description of the position

Overview Are you passionate about helping others? Do you thrive in a fast-paced environment where every day is different? We're looking for a Customer Service Representative to join our team and provide top-tier service to the real estate professionals we support across the Tampa Bay region. At Suncoast Tampa Association of Realtors , we pride ourselves on creating an outstanding experience for our members. As the first point of contact, you'll play a key role in helping members with everything from joining the association to understanding their benefits, accessing the MLS, and using lockbox tools. Benefits & Perks: We believe taking care of our team is just as important as taking care of our members. When you join us, you'll enjoy a comprehensive and generous benefits package, including: * Competitive Compensation * Vacation - Up to 25 days off per year based on years of service - because rest matters * Sick Leave - Up to 10 days of sick leave annually * Paid Holidays - Up to 15 days annually * Mental Health Leave - 16 hours of paid to recharge and prioritize your well-being * Fully paid medical, dental, vision, and term life insurance - no employee premiums * 401(k) with profit sharing - helping you plan for your future * Inclement weather pay - your safety comes first What You 'll Do: * Serve as a go-to resource for members by phone, email, and in-person * Process membership applications, transfers, and updates * Assist with MLS access and listing updates * Provide hands-on support and training for lockbox systems * Ensure all member records are accurate and up to date in our CRM (RAMCO) * Communicate membership requirements and provide timely follow-ups * Collaborate with internal departments and vendors (like Supra and MLS) to resolve issues efficiently What We 're Looking For: * Minimum of 2 years customer service experience * Strong computer skills, especially with Microsoft Outlook, Word, Excel, and Teams * Experience working with databases or CRM platforms (RAMCO or Supra is a plus) * Professional communication skills -- both verbal and written * Highly organized with strong attention to detail * Able to type at least 40 words per minute * A friendly, team-oriented attitude and a passion for helping people Why Join Us? * Meaningful work supporting real estate professionals * Collaborative team culture rooted in respect, transparency, and innovation * Opportunities to learn and grow * Generous Compensation and Benefits Package Job Type: Full-time Schedule: Monday to Friday Location: Clearwater, FL (On-site) Join us in creating memorable experiences for our members while developing your career in a supportive environment! Job Type: Full-time Pay: $20.00 - $24.00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift * Day shift Experience: * Customer service: 2 years (Required) Ability to Commute: * Clearwater, FL 33762 (Required) Ability to Relocate: * Clearwater, FL 33762: Relocate before starting work (Required) Work Location: In person