Now Hiring - HockeyStack, Inc. - Solution Engineer in San Francisco, CA

Full description of the position

About HockeyStack HockeyStack is the Command Center for B2B revenue teams. It integrates with your CRM, marketing automation tools, ad platforms and data warehouse to show the ideal customer journey. HockeyStack customers use this data to measure channel performance, launch cost-efficient campaigns, and prioritize the right accounts. We are seeking an enthusiastic, technically-savvy Sales Engineer to join our dynamic sales team. As a Sales Engineer, you will bridge the gap between our technical product capabilities and the client's needs by delivering compelling demonstrations, technical presentations, and supporting the sales team through the sales cycle. You will work closely with both the sales and product teams to ensure that our SaaS solution fits customer requirements, addresses pain points, and aligns with their business objectives. Key Responsibilities * Pre-Sales Support : Work with the sales team to understand prospects' business needs and technical requirements. Provide product demonstrations, technical presentations, and proof-of-concept (PoC) engagements tailored to client challenges and objectives. * Solution Customization : Understand customer needs in-depth and present the appropriate SaaS solutions. Customize demonstrations and configurations based on specific requirements to showcase the product's value and unique selling points. * Technical Expertise : Serve as the technical expert during the sales process, providing insights into how the product works, its architecture, and its scalability. Articulate technical concepts in a clear and relatable way to non-technical stakeholders. * Relationship Building : Build strong relationships with key stakeholders, including IT teams, decision-makers, and business leaders, to ensure their concerns are addressed, and that they feel confident in our product's ability to meet their needs. * RFP and Proposal Support : Assist the sales team in responding to RFPs (Request for Proposals) by providing technical input, solution design, and product documentation. Support the creation of proposals that align with client requirements. * Training and Onboarding : Collaborate with the customer success team to ensure smooth onboarding of new customers by providing product training and technical resources. Support initial integrations and ensure clients understand how to fully utilize the solution. * Post-Sales Engagement : Help with the post-sales process by assisting with implementation queries and ensuring customers' technical needs are met. Act as a trusted advisor throughout the customer journey. * Product Feedback and Insights : Work closely with the product team to communicate customer feedback and feature requests. Provide insights into market needs, helping shape future product developments. Qualifications * Experience : * * 3+ years of experience in a sales engineering or technical sales role, preferably in a B2B SaaS environment. * Proven track record of supporting sales teams in achieving revenue goals through technical expertise. * Technical Skills : * * Strong understanding of SaaS solutions, cloud technologies, and software integrations. * Familiarity with APIs, databases, and common enterprise technologies used in SaaS applications. * Experience in presenting and demonstrating complex technical concepts in a simple and engaging way. * Communication Skills : * * Excellent verbal and written communication skills, with the ability to engage both technical and non-technical audiences. * Ability to convey technical concepts clearly, and provide tailored recommendations for different stakeholder levels. * Problem-Solving : * * Strong analytical and problem-solving skills. Ability to work through complex customer requirements and deliver actionable, technical solutions. * Customer-Focused : * * A customer-centric approach, with the ability to understand business pain points and align technical solutions to solve them effectively. * Education : * * Bachelor's degree in Computer Science, Engineering, or a related technical field is preferred but not required. * Tools : * * Proficiency in CRM tools like Salesforce, and knowledge of product demo environments, technical sales tools, and product documentation systems.