Now Hiring - Carns Equipment LLC - Parts Counter Sales Associate in Clearfield, PA

Full description of the position

Target Responsibilities: * Sell parts to customers calling or walking into the store. * Fill parts requests for the service techs. * Participate in rolling inventory checks. * Greet customers in a friendly and timely manner. * Customer Service - Manage difficult or emotional customer situations. * Respond promptly to customer needs. * Solicit customer feedback to improve service. * Respond to requests for service and assistance. * Speak clearly and persuasively in positive or negative situations; respond well to questions. * Follow all company and vendor policies and procedures. * Adaptability - Adapt to changes in the work environment; Manage competing demands. Daily Duties and Responsibilities: * Begin each workday with a positive attitude by encouraging each counter person to meet his/her daily and weekly goals. * Work to develop a sense of "team" in the parts department and across other departments. * Ascertain make, year, and type of part needed, inspect worn, damaged, or defective part to determine replacement required, or inform customer of part needed according to description of malfunction. * Discuss use and features of various parts. * Read catalog or computer for replacement part stock number and price. * Fill customer orders from stock. * Prepare sales slip or sales contract. * Receive payments, make proper change, and wrap or bag merchandise for customer. * Receive and fill telephone orders for parts. * Inform customer on substitution or modification of part when replacement is not available. * Examine returned part to determine if defective, and exchange part or refund money. * Receive and fill telephone orders for parts. * Alert Parts Manager when stock is running low. Weekly Duties and Responsibilities: * Mark and store parts in stockroom according to prearranged system. * Take inventory of stock, brochures, bulletins, manuals and publications, and present an accurate count to Parts Manager. * Advise Parts Manager of trends in parts usage. Monitor aging inventory and present a report to Dept. Manager. * Sweep and clean stock room. Quarterly Duties and Responsibilities: * Meet with Parts/Service Manager to discuss improvement processes needing implemented during the next quarter. Annual Duties and Responsibilities: * Meet with Parts/Service Manager to discuss year-end results, goals, and objectives for the upcoming year. Requirements: * Good Mechanical Ability * Problem Solving Skills * Excellent Computer Skills * Evening & Weekend Availability is Required * Prior Experience in a Related Position or Field * Must Posses a Valid Drivers License * Must Pass A Drug Test - If you cannot, do not apply. * Entrance Test & Aptitude Test Required. Competitive Benefits Package Includes: * Retirement - 401 * Healthcare, Dental, Eye, and Prescription * Supplemental Insurances (Aflac, American Fidelity) * Performance Incentives * Paid Vacation * Paid Holidays * Rotating Days Off Job Type: Full-time Pay: $40,000.00 - $60,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Evenings as needed * Monday to Friday * Rotating weekends * Weekends as needed Shift availability: * Day Shift (Preferred) Work Location: Multiple locations