Now Hiring - NISSAN OF REDLANDS - Internet Sales/BDC in Redlands, CA

Full description of the position

BDC Representative - Job Overview A BDC (Business Development Center) Representative plays a crucial role in a dealership's sales and customer service process. They are responsible for managing inbound and outbound communications with potential and existing customers, setting appointments, and maintaining a high level of customer satisfaction. BDC Reps act as the bridge between online/phone inquiries and the in-store sales team. Key Duties & Responsibilities: Customer Communication * Respond promptly and professionally to all inbound phone calls, emails, and online leads. * Make outbound calls to follow up with customers who inquired online or by phone. * Confirm sales and service appointments and follow up on no-shows. * Provide information on vehicle inventory, pricing, incentives, and dealership services. Appointment Management * Schedule and confirm appointments for sales and service departments. * Track appointment status and update CRM with accurate notes. * Maximize show rates by building rapport and emphasizing the value of visiting the dealership. Lead Management & Follow-Up * Log and track all leads in the CRM system. * Conduct timely and consistent follow-ups via phone, email, and text. * Maintain a lead response time within dealership standards (usually under 15 minutes). Customer Service & Sales Support * Answer product-related questions and provide solutions that align with customer needs. * Maintain a strong understanding of current promotions, inventory, and financing options. * Support the sales team by ensuring customers are well-informed before their visit. Reporting & Administration * Keep detailed records of customer interactions, leads, and outcomes. * Prepare daily/weekly reports on appointments set, shown, and sold. * Meet or exceed daily/weekly/monthly performance goals. Key Skills & Qualifications: * Excellent verbal and written communication skills. * Friendly, upbeat, and customer-focused attitude. * Strong organizational and time-management abilities. * Comfortable using CRM software and multitasking between systems. * Prior call center, customer service, or dealership experience is a plus. Job Type: Full-time Pay: From $60,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Weekends as needed Supplemental Pay: * Commission pay * Monthly bonus * Weekly bonus Application Question(s): * Do you work well under pressure ? Language: * Spanish (Required) License/Certification: * Driver's License (Preferred) Ability to Commute: * Redlands, CA 92374 (Required) Ability to Relocate: * Redlands, CA 92374: Relocate before starting work (Required) Work Location: In person