Now Hiring - AmeriGlide of Marietta - Front Desk Associate/Customer Service in Marietta, GA

Full description of the position

Customer Service Specialist Location: Marietta, GA | Full-Time Are you passionate about helping others? Do you thrive in a fast-paced environment where you can make a meaningful impact every day? At AmeriGlide of Marietta , we're not just in the business of stairlifts--we're in the business of restoring independence and improving lives. About Us: Since 2014, AmeriGlide of Marietta has been proud to serve the Metro Atlanta community by providing mobility solutions that help seniors and individuals with disabilities remain safe and independent in their homes. We believe outstanding customer service begins with a dedicated team, which is why we foster a workplace where employees feel valued, supported, and empowered to grow. As a fast-growing organization, we offer opportunities for career advancement, meaningful recognition, and the chance to make a difference in people's lives. About the Role: We are looking for a Customer Service Specialist who is experienced, enthusiastic, and ready to make a difference in a rewarding and gratifying career. In this role, you'll be the voice of our company--providing compassionate, knowledgeable support to customers as they navigate mobility challenges. If you are highly organized, detail-oriented, and a true team player , we want to hear from you! Key Responsibilities: * Respond promptly and professionally to customer inquiries via phone, email, and chat * Provide accurate information about our products, services, and policies * Handle and resolve customer concerns, escalating when necessary * Record all interactions and follow-ups in our CRM (Customer Relationship Management) system * Collaborate with sales, installation, and support teams to ensure seamless service * Assist customers with troubleshooting and coordinating solutions * Identify customer needs and offer thoughtful, proactive recommendations What We 're Looking For: * Previous experience in a customer service role * Exceptional verbal and written communication skills * Excellent problem-solving and multitasking abilities * A team-first attitude with a passion for helping others * Comfort with computers and experience using CRM or ticketing systems * High school diploma or GED required; additional training or education is a bonus Why Join Us? * A supportive team that values your input and growth * A mission-driven environment where your work truly matters * Opportunity to improve the lives of the elderly and disabled * Competitive compensation and future advancement opportunities * A workplace culture rooted in respect, integrity, and compassion Ready to be part of something meaningful? Apply now and join us in making homes--and lives--more accessible, one stairlift at a time. Apply today and help us continue making homes safer and more accessible--one stairlift at a time. Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 40 per week Benefits: * 401(k) * Health insurance * Paid time off Schedule: * Day shift * Monday to Friday Experience: * Customer service: 3 years (Required) Ability to Commute: * Marietta, GA 30067 (Required) Ability to Relocate: * Marietta, GA 30067: Relocate before starting work (Preferred) Work Location: In person