Now Hiring - Cobb Technologies - Account Manager in Richmond, VA

Full description of the position

Customer Success Manager - Where Customer Service Meets Career Satisfaction Are you passionate about building relationships, solving problems, and delivering top-notch customer service -without ever touching a superhero cape? Good, because Cobb Technologies is hiring a Customer Success Manager and we're looking for someone just like you: driven, personable, and ready to grow. Based in our Glen Allen, VA (23059) headquarters, this in-office role is your chance to become the go-to account manager for our amazing clients. After the sale is closed, you take the baton and lead the relationship- ensuring long-term success, strategic value, and exceptional customer service every step of the way. At Cobb Technologies , we're a family-owned and pet-friendly company, which means we take care of our people, value a strong team vibe, and don't mind the occasional tail-wag in a meeting. Our culture is collaborative, warm, and built on the belief that customer service is everyone's responsibility-especially yours. Here's what you'll be doing: * Serve as the primary account manager for assigned clients, delivering proactive customer service and aligning our services with their goals. * Lead quarterly business reviews to ensure satisfaction, spot opportunities, and strengthen the partnership. * Work closely with our technical experts (no need to be a tech wizard) to keep projects running smoothly. * Track progress, communicate consistently, and identify upsell opportunities based on actual client needs-not guesswork. You'll be surrounded by teammates who are smart, supportive, and genuinely care about getting it right-for the client and for each other. That's just how we do it at Cobb Technologies. The Schedule : Monday through Friday, 8am-5pm. No weekends. No nights. Just real work-life balance. The Environment : In-office, collaborative, and business casual The Benefits : Health, dental, vision, 401(k) with match, generous PTO, paid holidays, professional development, and an office dog or two to boost morale. The Culture : Team-first. Positive. Energized. Built on trust, transparency, and-you guessed it-stellar customer service. We're looking for someone with previous experience in customer success , account management , or a similar client-facing role. You should be organized, great at communication, and energized by solving real problems for real people. Bonus points if you've worked in a technology or SaaS environment. At Cobb Technologies , we believe that customer service should feel like a partnership-not a transaction. So if you're the kind of person who anticipates client needs, follows through like a champ, and knows how to keep people smiling, we want to talk to you. This is your opportunity to be the account manager everyone remembers-the one who makes customer service feel easy, consistent, and even fun. Ready to apply? Click to fill out our 3-minute application. We'll be in touch within 24-48 hours. No ghosting. Just genuine customer service from day one.