Now Hiring - Merchology - Account Manager in Plymouth, MN

Full description of the position

Description: Mur-chol-*_uh_*-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world. Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam at our HQ in Plymouth, MN. Come see why we are a three-time Star Tribune Top Workplaces award winner! Merchology seeks an Account Manager for our Sales team. Reporting to the Sales Manager, the Account Manager is a critical role that will influence the customer project journey and maintain account relationships. Each Account Manager will be responsible for managing projects from two-three sales representatives. Account Managers will represent the entire range of company products and services to their assigned customers, while ensuring the customer's needs and expectations are met. A successful Account Manager will: * Collaborate with 2-3 assigned Strategic Account Executives to meet average conversion rate and quota goals. * Complete weekly engagements with new and repeat customers, including proactive outreaches via email, phone calls, web meetings, and in person meetings. * Effectively manage 50 or more customer projects at a time. * Collaborate with retail brand partners on product options, stock, and pricing. * Cross-departmental coordination of quotes, mock-ups, and shipping expectations. * Participate in monthly pipeline review meetings and quarterly account plan meetings with assigned reps. * Keep projects up to date, overcome challenges, and close projects timely. * Communicate effectively with the Customer Service team on out-of-stock projects, and project details. * Create professional presentations to outline product options for customers. * Ensure seamless project hand-off with Customer Service team once order is placed. * Complete additional projects or duties as assigned by the Sales Manager. Requirements: * Bachelor's degree in related field (business, marketing, communications); a combination of education and experience considered in lieu of degree. * 1+ years as a Project Manager, preferably in B2B sales. * Demonstrated experience in B2B sales. * Candidates must demonstrate ability to quickly understand new customer needs and provide assistance, direction, and insights to convert their business. * Strong teamwork, problem-solving, organizational, and relationship building skills. * Adaptable to evolving processes and product offerings. * Ability to influence decision makers and build relationships. * Analytical skills to leverage data and research opportunities. * Proficiency with technology and experience with CRM software (E.g, Hubspot). * Multimedia skills to engage large groups, including phone, video and in-person presentations. * Proficiency with engaging and effective business communication. WHAT WE OFFER In addition to an outstanding creative culture, authentically nice people, and interesting work, we have: * Competitive compensation: the estimated range for On-Target Earnings in this role is $61,000 to $74,000. On-Target Earnings consist of a combination of annual base pay and a variable target based on sales quota achievement * Generous PTO plan * 8 company-paid holidays * Hybrid work schedule * 40 hours of paid volunteer time * 401k with match * Company-paid life insurance * Fun company-sponsored events * Brand partner discounts * Medical and dental insurance options, FSA, and HSA * Employee Committees in Social Events, Wellness, DE&I and Giveback LOCATION * 3000 Niagara Lane North, Plymouth, MN 55447 * Remote hybrid role: Two at-home days and three onsite days, with Wednesday required (following completion of training period) INDUSTRY * Business to Business E-commerce and Apparel * _Merchology is an equal opportunity employer and Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email [please apply online] for assistance._*