Now Hiring - Smoke City Smokez - Customer Service Associate in San Jose, CA

Full description of the position

Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your ability to analyze customer needs and communicate effectively will be essential in ensuring a positive experience for every client. This position is ideal for individuals who thrive in a fast-paced environment and have a passion for delivering outstanding client services. Duties * Respond to customer inquiries via phone, email, or chat with professionalism and courtesy. * Analyze customer issues and provide effective solutions in a timely manner. * Communicate clearly and effectively with clients to ensure their needs are met. * Maintain accurate records of customer interactions and transactions using computerized systems. * Collaborate with team members to improve service delivery and enhance customer satisfaction. * Assist in sales efforts by identifying opportunities for upselling or cross-selling products and services. * Provide feedback on common customer issues to help improve processes and products. Requirements * Proven experience in customer service or call center environments is preferred. * Strong communication skills in English; multilingual abilities are a plus. * Proficient typing skills with the ability to navigate computer systems efficiently. * Ability to analyze information quickly and make sound decisions based on customer needs. * Excellent interpersonal skills with a focus on client services and relationship building. * A positive attitude, patience, and the ability to handle challenging situations gracefully. Join us as we strive to provide exceptional service to our clients while fostering a supportive work environment! Job Types: Full-time, Part-time Pay: $25.61 - $28.49 per hour Benefits: * Flexible schedule * Paid time off Shift: * 4 hour shift * 8 hour shift Work Location: On the road