Now Hiring - Westminster Village - Front Desk Associate in Scottsdale, AZ

Full description of the position

POSITION SUMMARY:* Manages day to day communication at the front desk. Performs routine clerical works such as typing, filing, data entry, receives and redirects messages for staff and residents; performs emergency evacuation duties; and related work as required. ESSENTIAL RESPONSIBLITY: * Operates a multi-line telephone console, answering phone calls and transferring to residents or staff as required. * Greets visitors, staff, and residents in a professional and courteous manner. * Supervises sign-in procedures; ascertains nature of business and directs visitors to appropriate destination. * Operates office equipment such as computer, copy machine, and fax. * Controls use of DVD player, Roku, and stereo-radio system. * Uses paging system as required, i.e., radio pager and mobile telephones. * Coordinates staff during Fire and Emergency Disaster drills per instructions from Security and fire and police departments. * Assist residents with copying, faxing, and scanning. * Monitors Emergency Control Panel and reports emergency signals to Security. * Monitors and controls Gate Access. * May assist residents in internet searches and researching information. * Answers resident, family member, and staff questions over the phone or in person regarding Westminster Village and any departments within. * Manages the Reception email account, sending communications regarding resident hospital admissions and discharges, resident out of town notices, internal moves, and other resident related communication to staff. * Submits maintenance, housekeeping, and IT work orders. * Maintains accurate list of on-call maintenance and housekeeping staff to contact when necessary. * Submits resident grocery orders to grocery store partners. * Processes charges of services and goods in Point-of-Sale system. * Produces signage for posting around campus when necessary. * Maintains professionalism and high levels of customer service at all times in conversations over the phone and in person. * Maintains the front desk area in a clean and presentable manner. * Performs additional job tasks as required by supervisor. EDUCATION/EXPERIENCE: * High School diploma or equivalent preferred. * Experience in using a multi-line telephone system required * Prior senior living experience preferred. * Customer service experience preferred. * Ability to speak, read, and write in English. Ability to communicate effectively using proper speech, grammar, and pleasant voice. * Prior experience in reception and clerical-type duties preferred. * Strong computer skills, including use of Microsoft Office required. PHYSICAL DEMAND: * Ability to sit for a prolonged amount of time. * Ability to stoop, kneel, reach, and squat. * Ability to push a resident in a wheelchair (up to 300 pounds); lift up to 50 pounds Job Types: Full-time, Part-time Benefits: * 401(k) * Dental insurance * Food provided * Free parking * Health insurance * Paid time off * Referral program * Retirement plan * Tuition reimbursement * Vision insurance Schedule: * 8 hour shift * Day shift * Evenings as needed * Evening shift * Holidays * Monday to Friday * Morning shift * Night shift * Weekends as needed Work Location: In person